Lauren Huard
Tempe,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Unemployment Claims Specialist
Arizona DES unemployment
Phoenix, US
05.2020 - 02.2025
- Applied extensive understanding of federal, state, and agency statutes to ensure compliance.
- Proficient in addressing issues related to new UI claims processing.
- Utilized extensive knowledge of community resources to help claimants secure suitable employment.
- Demonstrated ability in making independent decisions.
- Provided excellent customer service during client interactions for benefits offered by Division.
- Demonstrated proficiency in operating multiple software systems simultaneously.
- Demonstrated proficiency in maintaining typing speed of 40/50 wpm with precision during client interviews.
- Resolved customer concerns independently while adhering to company policies.
Market Research Analyst
Fieldwork Phoenix
Phoenix, US
03.2018 - 05.2020
- Receive and make calls to possible Candidates for Market Research studies
- Administered tests, questionnaires and skill evaluations
- Coordinated implementation of people-related services, policies, and programs through departmental staff
- Maintained strong customer service while conducting all screenings
- Collect data using various research methods to broaden results and optimize marketing strategies
- Developed campaigns and specific marketing strategies for clients
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
Claims Processor
Arizona Priority Care
Chandler, US
02.2016 - 03.2018
- Reviewed outstanding requests and redirected workloads to ensure timely completion of projects
- Processed invoices each day and mailed documentation to clients
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Evaluated accuracy and quality of data entered into agency management system
- Tracked all pending authorizations to ensure timely resolution and avoid revenue loss
- Maintained confidentiality of patient finances, records and health statuses
Team Leader
Lowe's
Mesa, US
08.2013 - 02.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures or policies
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Supervise others and provide on-the-job training
Education
High School Diploma -
PARADISE VALLEY HIGH SCHOOL
Phoenix, AZ05.2007
Skills
- Customer Support
- Authorized Key Holder
- Effective Time Management
- Compliance with Federal Guidelines
- Effective communication
- Effective Team Engagement
- Multi-Interface Navigation
- Problem solving
Assessments
- Receptionist, Familiar, 11/01/19
- Call Center Customer Service, Completed, 11/01/19
- Customer Focus & Orientation, Proficient, 09/01/19
- Electronic Medical Records: Best Practices, Completed, 08/01/19
Timeline
Unemployment Claims Specialist
Arizona DES unemployment
05.2020 - 02.2025
Market Research Analyst
Fieldwork Phoenix
03.2018 - 05.2020
Claims Processor
Arizona Priority Care
02.2016 - 03.2018
Team Leader
Lowe's
08.2013 - 02.2016
High School Diploma -
PARADISE VALLEY HIGH SCHOOL
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