Lauren Hubert
Tampa,FL
Summary
Experienced Service Coordinator with a strong background in the automotive and retail sectors. Skilled in managing high-volume customer interactions and improving service efficiency. Proficient in medical terminology and patient care, seeking to utilize extensive customer service expertise within the medical field. Committed to enhancing patient and customer experiences through meticulous coordination and innovative problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service BDC Representative
Morgan Automotive Group
06.2023 - Current
- Managed high-volume customer calls, ensuring satisfaction and retention
- Efficiently navigated clients to relevant departments, optimizing workflow
- Addressed complex customer interactions, promptly escalating when required
- Boosted customer retention by optimizing call management and CRM use
- Enhanced customer loyalty by refining call strategies and CRM applications
- Analyzed customer interaction patterns to propose actionable improvements
- Streamlined call routing processes, enhancing customer service efficiency
- Developed strong business relationships to provide service and value beyond customer expectations.
Sales Associate
Bath and Body Works
03.2023 - 06.2023
- Collaborated with team to meet sales targets
- Introduced innovative sales strategies
- Achieved 'Best Sales Associate' award
- Handled high-volume sales periods
- Reduced customer wait time by 15%
Service Coordinator
Passport Automotives
06.2021 - 02.2023
- Coordinating service appointments with precision
- Managing high-volume inbound and outbound calls
- Excelling in organizational tasks
- Solving scheduling conflicts proactively
- Boosting customer satisfaction rates
- Assessed customer needs and developed solutions to meet needs.
Teaching Assistant
Sleepy Hollow Early Learning Center
09.2019 - 06.2021
- Managed and supervised children's activities in a collaborative and supportive manner
- Prepared nutritious meals and snacks, ensuring dietary needs were met
- Maintained cleanliness and hygiene of the learning environment
- Implemented innovative learning strategies to enhance children's development
Education
High School Diploma -
Huntingtown High School
Huntingtown, MD06-2020
Skills
- Human Anatomy Knowledge
- Applied Physiology Knowledge
- Patient Assessment
- Monitoring Vital Signs
- Medical Terminology
- Documentation
- Electrocardiogram Interpretation
- Patient Support
- Medical Assistant
- Physical Therapy
- Pharmacological Knowledge
- Phlebotomy
- Geriatric Care Expertise
Certification
- CNA - Certified Nurse Assistant
- CCMA- Certified Clinical Medical Assistant
- BLS- Basic Life Support
- Adult CPR
- AED CPR
- Infant CPR
Timeline
Service BDC Representative
Morgan Automotive Group
06.2023 - Current
Sales Associate
Bath and Body Works
03.2023 - 06.2023
Service Coordinator
Passport Automotives
06.2021 - 02.2023
Teaching Assistant
Sleepy Hollow Early Learning Center
09.2019 - 06.2021
- CNA - Certified Nurse Assistant
- CCMA- Certified Clinical Medical Assistant
- BLS- Basic Life Support
- Adult CPR
- AED CPR
- Infant CPR
High School Diploma -
Huntingtown High School
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