- I like trying new recipes and food trends
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Baking and Cooking
- Volunteering for community events such as Ironman, high school events, and college events
Lauren Humfleet
Monona
Summary
Dynamic customer service professional with a proven track record at Ken's Meats & Deli, excelling in conflict resolution and fostering customer loyalty. A reliable team player skilled in food safety and sanitation, I effectively mentored new hires, enhancing service quality and ensuring a positive shopping experience. Committed to maintaining high standards and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ken's Meats & Deli
12.2023 - Current
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Handled escalated calls efficiently, ensuring satisfactory resolutions for customers and the company.
- Processed customer orders and accurately managed payment transactions.
- Maintained an organized workspace to create welcoming environment for customers.
- Promoted positive shopping experience by greeting customers and offering assistance.
- Conducted regular inventory counts, maintaining accurate stock levels.
- Assisted in training new employees on company policies and procedures.
- Collaborated with team members to complete tasks promptly and accurately.
- Responsible for locking up the store securely, ensuring all doors, windows, and alarms were properly set to prevent unauthorized entry or theft overnight.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Tested and obtained liquor license for sales.
Deli Clerk
Ken's Meats & Deli
05.2021 - 02.2024
- Greeted customers at counter, fulfilling requests and addressing inquiries promptly.
- Maintained safe working environment by adhering to food safety guidelines and addressing hazards.
- Prevented food spoilage through diligent monitoring of dates and efficient stock rotation.
- Restocked supplies and prepared ingredients during downtime for anticipated busy periods.
- Cleaned and sanitized dishes and utensils, ensuring adequate supplies for customer demand.
- Responded to telephone inquiries about products, assisting customers in making informed choices.
- Engaged in friendly conversations with customers, enhancing the overall shopping experience while efficiently preparing orders.
- Trained new employees on deli procedures, ensuring consistent quality and service across the team.
- Prepared salads, soups and sandwiches for customers.
Education
Associate Degree in Culinary Arts - Culinary Arts
Madison Area Technical College
Madison, WI05-2026
High School Diploma -
Monona Grove High School
Monona, WI06-2024
Skills
- Quick learner, critical thinker
- Team player, easy to get along with
- Mentor to new hires
- Good customer service
- Food safety and sanitation
- Good Attendance
- Reliable
- Basic cooking techniques
Certification
- ServSafe Certification - 7/31/2023
- Responsible Beverage Seller Training - 1/4/2024
Interests
Timeline
Customer Service Representative
Ken's Meats & Deli
12.2023 - Current
Deli Clerk
Ken's Meats & Deli
05.2021 - 02.2024
Associate Degree in Culinary Arts - Culinary Arts
Madison Area Technical College
High School Diploma -
Monona Grove High School
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