Analytics & Data Visualization
Lauren Hummel
Implementation Specialist
Missoula,MT
Summary
Technically-inclined, meticulous and results-driven Implementation Manager with over 10 years leading end-to-end project implementation across multiple industries. Proven track record of success in facilitating collaborative solutions and streamlining operations to promote organizational efficiency.
Collaborative and relationship-driven leader skilled in partnering with internal and external partners to foster an inclusive, and high-performing workplace culture. Proven ability to build and sustain strong partnerships across diverse teams in fast-paced, dynamic environments.
Overview
16
16
years of professional experience
2
2
Certificates
4
4
years of post-secondary education
2
2
Languages
Work History
Implementation Manager
Chubb Workplace Benefits
Missoula, MT
09.2024 - Current
- Managed over 50 end-to-end custom implementations of voluntary benefit programs for employer groups ranging from small businesses to enterprise-level clients.
- Directed implementation activities by facilitating kickoff and discovery meetings, managing project timelines, and delivering billing administration training to provide an overall successful client experience.
- Increased client satisfaction scores through proactive communication and issue management during implementation.
- Collaborated on operational improvement projects to strengthen CRM data integrity, streamline policy document workflows, and enhance SOP documentation and efficiency.
Sr. Client Onboarding Consultant
Allstate Benefits
Missoula, Montana
8 2021 - 08.2024
- Partnered directly with agents, clients, and external stakeholders to build collaborative relationships across cross-functional teams, successfully delivering comprehensive client solutions.
- Applied industry expertise to anticipate challenges and proactively resolve issues, providing high-quality consultation throughout the full lifecycle of account implementations while managing 80–100 accounts.
- Fostered a culture of continuous improvement by promoting open feedback and implementing best practices to enhance team performance and effectiveness.
- Performed detailed post-implementation evaluations to assess success metrics and identify opportunities for ongoing process and delivery improvements.
Field Program Manager
Rocky Mountain Elk Foundation
Missoula, Montana
12.2009 - 08.2021
- Implementation of diverse and strategic fundraising programs while streamlining processes, time-saving solutions and innovative problem-solving techniques.
- Leveraged project management processes and tools to design and execute user-friendly systems, processes, and training programs for both internal and external industry partners.
- Managed technical systems support, software UI development, integrations, and end-user training. Facilitated over 70 technical training workshops and delivered individualized training sessions to educate and support both employees and external clients.
Education
Bachelor of Arts - Political Science - History
University of Montana
Missoula, Montana 01.2001 - 12.2004
Skills
Account Management
Application & CRM Software (Salesforce, ServiceNow)
Communication Skills; Emotional Intelligence
Collaboration Platforms
Critical Thinking
Data Migration & Visualization
Implementation & Project Management
Saas Implementation
Technical Writing
Training Design & Development
Certification
Axelos - ITIL 4 Edition Foundation Certification
Software
Communication & Collaboration Software
CRM Software (Salesforce, ServiceNow)
Databases & Spreadsheets (Oracle, Power BI, SQL)
Design Applications (Adobe, Canva)
Google & Windows Suites
MacOS, Linux and Windows
Network Configuration
Presentation Software
Tech Support
References
Available upon request