Summary
Overview
Work History
Education
Skills
Certification
Software
References
Receptionist
Lauren Hummel

Lauren Hummel

Implementation Specialist
Missoula,MT

Summary

Technically-inclined, meticulous and experienced Program Manager skilled in building and implementing projects in the non-profit sector and voluntary benefit industry. Proven track record of success in facilitating solutions and streamlining operations to promote organizational efficiency.


Collaborative leader dedicated to partnering with internal and external stakeholders to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of partners in dynamic, fast-paced settings.

Overview

15
15
years of professional experience
2
2
Certificates
2
2
Languages
4
4
years of post-secondary education

Work History

Sr. Implementation Specialist

Allstate Benefits
Missoula, MT
8 2021 - Current
  • Directly interface with agent and external partners, cultivating long-term relationships with cross-functional teams, fostering trust and collaboration throughout the implementation process.
  • Leveraged industry expertise to anticipate potential challenges, proactively addressing concerns to provide exceptional consultation to each client through lifecycle of account implementations; servicing 80 - 100 accounts.
  • Strengthened culture of continuous improvement within teams by encouraging open feedback channels and implementing best practices.
  • Conducted thorough post-implementation evaluations to measure success factors and identify areas for further improvement in future implementations.

Field Program Manager

Rocky Mountain Elk Foundation
Missoula, MT
12.2009 - 08.2021
  • Implementation of diverse and strategic fundraising programs while streamlining processes, time-saving solutions and innovative problem-solving techniques.
  • Leveraged project management processes and tools to define and execute user-friendly tools, processes and training programs for internal and external partners.
  • Management of technical systems support, software UI development, integration and training. Facilitated technical workshops and conducted one-on-one training to educate internal team members.
  • Employee Award; 2015 and 2019

Education

Bachelor of Arts - Political Science - History

University of Montana
Missoula, Montana
01.2001 - 12.2004

Skills

Account Management

Certification

Axelos - ITIL 4 Edition Foundation Certification

Software

Analytics & Data Visualization

Communication & Collaboration Software

CRM Software (Salesforce, ServiceNow)

Databases & Spreadsheets (Oracle, Power BI, SQL)

Design Applications (Adobe, Canva)

Google & Windows Suites

MacOS, Linux and Windows

Network Configuration

Presentation Software

Tech Support

References

Available upon request

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Lauren HummelImplementation Specialist