Summary
Overview
Work History
Education
Skills
Timeline
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LAUREN HURON

San Antonio,TX

Summary

To obtain a challenging position within an Organization where I can learn and/or expand my knowledge and contribute to the Organizations growth. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience

Work History

MANAGER, LOAN

ROBERTSON ANSCHUTZ VETTERS
06.2018 - Current
  • Currently managing a team of 8 Mortgage Loan Reviewers
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed strong relationships with customers through high levels of customer service.
  • Maintained strict confidentiality of bank records and client information.
  • Perform Legal review of Lender documents. Communicate with Title Companies, Loan and Escrow Officers, and Brokers to gather and obtain necessary information for Clear to Close Approval.

CUSTOMER SERVICE

MACARONI GRILL
10.2016 - 05.2018
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

SALES ASSOCIATE/ CUSTOMER SERVICE

ACADEMY SPORTS AND OUTDOORS
12.2014 - 10.2016
  • Assisted customer with prompt, friendly support, answering any questions they had regarding products, pricing, and availability
  • Data entry as needed inputting orders for customers and providing delivery information
  • Answered inbound calls from customers inquiring about products, and orders
  • Also routed calls to appropriate departments as necessary
  • Cross trained as a front end Cashier to assist at peak times when back-up assistance was needed
  • Responsible for maintaining my till, and making sure all electronic, and cash payments were accurate
  • Attended training, seminars, and we meeting as required
  • Learned and implemented merchandising guidelines, Zoned merchandize, and set POG's
  • Unloaded merchandise from trucks, inventoried products, and maintained weekly signage
  • Also performed housekeeping duties as needed, which included sweeping, vacuuming, dusting, picking up trash, emptying trash, and spot mopping.

Education

BUSINESS - MARKETING, MARKETING CANDIDATE

NORTHEAST LAKEVIEW COMMUNITY COLLEGE
Converse, Texas

High School Diploma -

Byron P. Steele High School
Cibolo, Texas
2014

Skills

  • Customer Loyalty
  • Account Updates
  • Client Relationships
  • Accurate Recordkeeping
  • Professional Correspondence
  • 10-Key Data Entry
  • Manage Complaints
  • Analytical and Critical Thinking
  • Organizational Strengths
  • Property Evaluation
  • Appraisal Reports
  • Loan Evaluations

Timeline

MANAGER, LOAN

ROBERTSON ANSCHUTZ VETTERS
06.2018 - Current

CUSTOMER SERVICE

MACARONI GRILL
10.2016 - 05.2018

SALES ASSOCIATE/ CUSTOMER SERVICE

ACADEMY SPORTS AND OUTDOORS
12.2014 - 10.2016

BUSINESS - MARKETING, MARKETING CANDIDATE

NORTHEAST LAKEVIEW COMMUNITY COLLEGE

High School Diploma -

Byron P. Steele High School

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