lauren Hutchins
mental health technician
Chenoa,IL
Summary
mental health professional with an extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings, with a strong commitment to delivering compassionate care and fostering a positive, team-oriented environment. Proven track record in patient care and therapeutic support, skilled in crisis intervention, patient assessment, and developing personalized care plans. Dependable and deeply knowledgeable about mental health conditions, with effective communication techniques.
Observant Correctional Officer with nearly three years of experience in maintaining order and preventing dangerous situations within the prison environment. A motivated and energetic leader recognized for earning respect and fostering obedience from even the most challenging individuals. Possesses in-depth knowledge of firearms use and care, as well as restraint methods, while employing a safety-focused approach to managing inmate interactions and activities. Detail-oriented in handling adverse and stressful working conditions.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Pontiac prision
09.2019 - 03.2023
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Retail Sales Associate
Petco Animal Supplies Stores Inc.
01.2019 - 08.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted customers and helped with product questions, selections, and purchases.
Cooking Assistant and Cashier
Taco Bell
02.2017 - 01.2018
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Removed trash, swept, and mopped floors for professional appearance.
- Worked with floor team and managers to meet wide range of customer needs.
- Clean and accurate food preparation.
- Conscious of dietary restrictions of customers.
Mental Health Technician
Fox Developmental Center
03.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Monitored patient behavior and immediately reported changes to supervising physician.
Education
Some College (No Degree) - Criminal Justice
Kankakee Community College
Kankakee, ILSkills
- First Aid and CPR Certified
- Excellent Problem Solver
- Incident Reporting
- Emergency Response
- Inmate Supervision
- Firearms Training
- Contraband Searching
- Ethical Standards of Conduct
- Restraint Techniques
- Occupational Hazards and Safety Precautions
- Cleaning and Sanitation
- Food and Safety Standards
- Detailed order taking
- Time management
- Organization skills
Timeline
Mental Health Technician
Fox Developmental Center
03.2023 - Current
Correctional Officer
Pontiac prision
09.2019 - 03.2023
Retail Sales Associate
Petco Animal Supplies Stores Inc.
01.2019 - 08.2019
Cooking Assistant and Cashier
Taco Bell
02.2017 - 01.2018
Some College (No Degree) - Criminal Justice
Kankakee Community College
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