Lauren Hygom

Merchandising Department

• Managed multiple projects simultaneously while maintaining high levels of accuracy and attention-to-detail.
• Collaborated with cross-functional teams across multiple departments to develop effective solutions for identified pain points.
• Conducted project roll-outs and follow-ups to determine overall project success, user satisfaction, and identified additional areas of potential improvement.
• Overall department support within various category teams when necessary.

ERP Implementation Project

• Assisted in developing and maintaining project plans and timelines for an ERP implementation including requirements, deliverables and milestones.
• Organized, scheduled and facilitated meetings with company stakeholders to review project progress and necessary tasks needed for next steps.
• Maintained accurate records of invoices, tracked additional costs and expenses and assessed closely against original project budget.
• Provided end-user training on new systems, processes and procedures by creating SOPs across various company departments.

• Developed, scheduled and maintained the departments master schedule, including category specific seasonal timelines to ensure timely completion of a development season.
• Worked closely with the Merchandising manager conducting routine catalog audits, with support of seasonal catalog builds as necessary.
• Served as the Executive Assistant to the Head of Merchandising including calendar management, quarterly board meeting prep, department meeting agenda creation and follow-ups.
• Served as the departments Smartsheet super-user, creating focused and joint Smartsheets across the company, while consistently representing department needs.

• Supported the Product Development Manager across various tasks including drafting meeting presentations, maintaining key spreadsheets and documents to support ideas and initiatives with accurate data.
• Served as the category liaison, across departments, for questions, concerns and information sharing including cost and retail changes, photography sample turnovers and item specific updates and availability
• Conducted routine category specific catalog audits across seasons.
• Regular communication to item vendors for accurate new and updated item paperwork for system accuracy and set up.

• Provided front desk administrative support such as greeting guests, answering phones, filing documents and detailed note taking during all meetings, internal and external.
• Managed incoming and outgoing communications on behalf of the President by transcribing email correspondences and management of personal and professional calendars.
• · Managed social media accounts for the company related to objectives and initiatives by posting regular updates and creating relevant blog posts.
• Prepared travel arrangements for the executive staff, including airfare, hotel accommodations, rental car reservations.