Lauren Merola
Edgewater,FL
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, emergency care, trauma, and triage in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Nurse
Halifax Health
01.2022 - Current
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Enhanced interdisciplinary communication by collaborating with physicians, therapists, and other healthcare professionals to develop comprehensive care plans for trauma patients.
Medical Customer Support Specialist
Florida Health Care Plans
08.2013 - 04.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Associate of Science - Nursing
Daytona State College
Daytona Beach, FL12.2021
Skills
- Chart Updating
- ADL Assistance
- Emergency Response
- Critical Care
Certification
- PALS - Pediatric Advanced Life Support
- Basic Life Support
- ACLS
- ENPC
- TNCC
Timeline
Registered Nurse
Halifax Health
01.2022 - Current
Medical Customer Support Specialist
Florida Health Care Plans
08.2013 - 04.2022
Associate of Science - Nursing
Daytona State College