Lauren Ickes
ADP
Pittsburgh,PA
14
years of professional experience
Solutions Consultant with 5+ years of experience designing and presenting complex Human Capital Management and talent acquisition technology solutions across strategic and upmarket sales environments. Experienced in Applicant Tracking Systems, recruiting workflows and analytics, consultative discovery, requirements gathering, workflow analysis, solution design, integrations, stakeholder alignment, competitive positioning, and executive presentations. Brings hands-on value consulting and realization experience spanning customer-specific cost analysis, ROI, hard- and soft-dollar impact, and executive business cases.
Work History
Principal Solutions Consultant – Pre-Sales, Upmarket
11 Months- Partner with Account Executives on complex net-new and expansion opportunities across the 149–999 employee segment, supporting strategic opportunities from discovery through solution implementation.
- Lead consultative discovery with business and technical stakeholders, uncovering business requirements, HCM and recruiting workflows, priorities, pain points, decision criteria, and stakeholder dynamics.
- Translate business and technical requirements into tailored solution strategies across HCM and ATS/recruiting technology, evaluating workflows, integrations, analytics, and technical fit.
- Build consensus across complex buying groups, developing competitive positioning aligned to customer priorities and business outcomes.
- Deliver tailored demonstrations and executive presentations that translated complex technology into clear business value for stakeholders.
- Apply value consulting and realization through customer-specific cost analysis, ROI, and hard- and soft-dollar impact; compared current HCM technology and service spend with proposed ADP solution.
- Build and present customer-specific business cases and value assessments to senior and C-suite stakeholders.
- Created a Sharepoint resource and training page for new Upmarket Solutions Consultants.
Senior Solutions Consultant – Pre-Sales, HRO
1 Year 10 Months- Supported 398 sales opportunities, generating $4.8M in revenue with a 35% win rate; earned President’s Club.
- Managed complex Human Resource Outsourcing and ATS opportunities, collaborating with diverse stakeholder groups to address sophisticated client requirements.
- Developed tailored solution strategies for clients with diverse recruiting and HCM environments, including ATS workflows, integrations, analytics, and competitive considerations.
- Delivered executive-level demonstrations and presentations, aligning technology solutions with client business priorities and measurable outcomes.
- Collaborated with Sales on opportunity strategy, competitive positioning, and deal progression to drive successful outcomes.
- Created a new hire training and resource guide to educate and align new HRO Solutions Consultants on products and best practices.
Solutions Consultant
1 Year 7 Months- Supported 486 sales opportunities, generating $4.7M in revenue with a 30% win rate; earned President’s Club.
- Developed expertise in HCM and ATS solutions, focusing on recruiting workflows, analytics, integrations, and customer solution design.
- Managed increasingly complex solution evaluations and customer presentations, progressing from supporting individual opportunities.
- Collaborated with Sales throughout sales cycle, influencing opportunity strategy, competitive positioning, and deal progression.
Senior District Manager
9 Months- Achieved 110% of performance target while managing existing client relationships and generating new business opportunities.
- Managed complex sales cycles through discovery, solution positioning, negotiation, and close, building relationships with business owners and senior decision-makers.
- Sold HCM and ATS solutions primarily to organizations with 50–149 employees, partnering with business leaders to identify workforce, recruiting, and HR technology needs.
- Partnered with Small Business sales teams to identify additional HRO opportunities and expand client relationships beyond the primary sales segment.
- Built cost analyses, benchmarking analyses, and proposal presentations to help prospects evaluate HCM investments and compare potential solutions.
- Co-led the DM Advisory Board and acted as Vice President of iWin Allentown, driving peer leadership and organizational initiatives.
District Manager
1 Year 7 Months- Achieved 160% of performance target in a consultative HCM sales role.
- Developed and managed new business pipeline, guiding prospects through discovery, solution positioning, negotiation, and close to drive sales success.
- Aligned HCM solutions with workforce needs and business priorities by consulting with business leaders on available resources.
- Established relationships with business owners and decision-makers across diverse organizations to facilitate collaboration and business growth.
Sales Consultant
10 Months- Utilized consultative selling and negotiation to identify customer needs, recommend tailored solutions, and successfully address objections to close sales.
- Cultivated trusted customer relationships in a competitive, high-volume sales environment, enhancing customer loyalty and satisfaction.
Event Coordinator
6 Years 8 Months- Led multiple teams simultaneously across serving, kitchen, setup, and breakdown operations for live events.
- Managed staffing, priorities, timing, handoffs, and unexpected issues while maintaining client satisfaction.
- Coordinated teams during high-pressure, time-sensitive events, adapting resources and priorities to meet evolving demands.
Education
Bachelor’s Degree - Environmental Science
- Carie Babb Scholarship for Academic Excellence
- President, National Honors Geography Fraternity
- Vice President, Geography Club
- GPA: 3.9
Skills
Solutions Consulting
HCM and ATS Technology Expertise
Recruiting Workflows & Analytics
Value Realization
Sales Strategy Alignment
Competitive Positioning
Executive Presentations
Requirements Analysis
Operational Review
Solution Design
Integrations
Stakeholder Mapping
Timeline
Principal Solutions Consultant – Pre-Sales, Upmarket
ADP
11.2025 - CurrentRead More
Senior Solutions Consultant – Pre-Sales, HRO
ADP
01.2024 - 11.2025Read More
Solutions Consultant
ADP
06.2022 - 01.2024Read More
Senior District Manager
ADP
09.2021 - 06.2022Read More
District Manager
ADP
02.2020 - 09.2021Read More
Sales Consultant
YOUNG MAZDA & VOLKSWAGEN
04.2019 - 02.2020Read More
Event Coordinator
HOTEL BETHLEHEM
08.2012 - 04.2019Read More
KUTZTOWN UNIVERSITY OF PENNSYLVANIA
Bachelor’s Degree from Environmental Science
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