Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Ihnot

Powell,OH

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience

Work History

Nanny

Families In The Community
Columbus , OH
01.2024 - Current
  • Supervised daily activities and routines for children in a nurturing environment.
  • Planned engaging educational activities tailored to children's developmental needs.
  • Communicated effectively with parents regarding children's progress and concerns.
  • Prepared nutritious meals and snacks, ensuring dietary restrictions were met.
  • Developed strong relationships with children, building trust and emotional support.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Read stories aloud to the children and engaged them in creative play activities.

Manager

Bullwinkles
Columbus, Ohio
10.2019 - Current
  • Trained and mentored staff to improve service quality and team performance.
  • Oversaw inventory management and maintained stock levels for smooth operations.
  • Developed and implemented standard operating procedures for improved consistency.
  • Coordinated schedules to optimize staff coverage during peak hours.
  • Resolved customer inquiries and complaints to enhance guest satisfaction.
  • Conducted regular performance evaluations to support employee development initiatives.
  • Collaborated with vendors to ensure timely delivery of supplies and services.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coached, mentored and trained team members in order to improve their job performance.

Owner

Buckeye and Dublin Nutrition
Columbus , OH
04.2019 - 01.2024
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed market trends to identify new business opportunities.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Organized events such as trade shows and conferences.
  • Managed sales presentations to promote product and brand benefits.
  • Collaborated with other owners on joint ventures and shared resources.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Led startup and creation of operational procedures and workflow planning.
  • Developed policies and procedures for the organization.
  • Created marketing campaigns to attract new customers.
  • Oversaw budgeting and financial management.
  • Managed daily operations of business, including hiring and training staff.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations and ensured smooth workflow in business activities.

Education

Associate of Science - Education

Bowling Green State University
Bowling Green, OH
05-2018

Skills

  • Staff training
  • Customer service
  • Project management
  • Inventory management
  • Event planning
  • Relationship building
  • Problem solving
  • Time management

References

References available upon request.

Timeline

Nanny

Families In The Community
01.2024 - Current

Manager

Bullwinkles
10.2019 - Current

Owner

Buckeye and Dublin Nutrition
04.2019 - 01.2024

Associate of Science - Education

Bowling Green State University

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