Lauren Incardona
Springfield,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills.
Overview
17
17
years of professional experience
Work History
Call Center Customer Service Specialist
ASD Answering Service for Directors
Media, PA
05.2017 - 11.2023
- Answered calls for 35 percent of the nation's funeral homes, used the highest level of customer service and phone etiquette while handling over 300 calls daily per shift.
- Excellent listening and communication skills, having a patient speaking voice when talking to families who have just lost a loved one, strong attention to detail, extensive training in different burial options/procedures due to different religions and ethnicities.
- Updated funeral home accounts by creating tickets to further assist the directors.
- Taught organized training classes to multiple coworkers/new employees.
- Developed strong relationships with customers through positive interactions and follow-up communication.
- Developed effective working relationships with team members across multiple departments. Always offering guidance to any coworker who needed help.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Certified Pharmacy Technician
Source One Pharmacy Services LLC
West Chester, PA
11.2006 - 12.2016
- Communicated regularly with physicians, nurses, insurance companies, assisted care facilities, and drug & alcohol rehabilitation centers.
- Properly filled and dispensed routine medications for facilities in the local area and also Delaware, New Jersey, and New York.
- Managed drug and supply inventories, handled patient concerns/issues, assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Regularly stocked shelves, rotated stock, and checked for expired medications. Prepacked bulk medications, filled bottles with prescribed medications and affixed correct labels.
- Assisted the pharmacists with checking in and pricing drug orders, correctly completed pharmacy paperwork, reviewed daily and weekly reports, effectively prioritized tasks and organized workflow to increase efficiency.
- Trained all pharmacy technician new hires, ran monthly reports for medications to avoid possibility of expiration, packaged medication by time of day in a sealed unit dose blister card.
- Also performed routine pharmacy technician functions: prescription processing, order placement, and product return.
Certified Pharmacy Technician
Concord Pharmacy Retail Pharmacy
Glen Mills, PA
11.2006 - 09.2012
- Concord Pharmacy and Source One Pharmacy Services have the same owner. Started at Concord Pharmacy in 2006 and when Source One opened Concord was sold and I solely worked for Source One Pharmacy.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified prescriptions and drug labels, documents and packages.
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Strong knowledge of HIPPA
- Developed strong relationships with customers through positive interactions and follow-up communication.
Education
Pharmacy Technician Certification - Pharmacy Technician
CHI Institute
Broomall, PA09-2006
High School Diploma -
Archbishop John Carroll High School
Radnor06-2004
Some College (No Degree) - Business Management/Communications
Penn State University
Media, PASkills
- To secure a position that will allow me to utilize my creativity for a career and company advancement
- Meticulous attention to detail
- Strong organizational skills
- Excellent phone manner, office etiquette, and interpersonal skills
- Problem-solving/decision making
- Leadership
- Excellent Customer Service
References
References available upon request.
Timeline
Call Center Customer Service Specialist
ASD Answering Service for Directors
05.2017 - 11.2023
Certified Pharmacy Technician
Source One Pharmacy Services LLC
11.2006 - 12.2016
Certified Pharmacy Technician
Concord Pharmacy Retail Pharmacy
11.2006 - 09.2012
Pharmacy Technician Certification - Pharmacy Technician
CHI Institute
High School Diploma -
Archbishop John Carroll High School
Some College (No Degree) - Business Management/Communications
Penn State University
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