Summary
Overview
Work History
Education
Timeline
Generic

Lauren Law

Office Manager/Supervisor/Dormitory Counselor/Educator
Bells,TN

Summary

Seeking to use a combination of education, career experience, professional development, and skill to support emotional, social and academic development of children, teens, and young adults. Desire to complement education-based strategies with techniques to promote overall health and wellness. Organized and dedicated with proven track record of providing exceptional service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Pre-Kindergarten Teacher

Westwood Schools
Camilla, GA
08.2020 - 05.2021
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Improved student engagement by incorporating hands-on activities and visual aids into lessons.
  • Actively participated in professional development workshops to stay current on educational trends and improve teaching techniques.
  • Established a positive classroom environment that promoted respect, inclusion, and cooperation among students.
  • Organized extracurricular events such as field trips and guest speakers to enhance students'' understanding of real-world applications of concepts learned in class.
  • Monitored individual student progress using data-driven strategies, allowing for targeted interventions when necessary.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Utilized creative teaching strategies to engage students in classroom.
  • Organized and supervised large and small group activities.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Incorporated music, art and literature into curriculum.

Dormitory Counselor Full-time/Substitute Teacher Part-time

Tallulah Falls School (Tallulah Falls, GA)
Tallulah Falls, GA
03.2018 - 05.2020
  • Supervise and manage a dormitory 60+ students during weekday and weekends.
  • Motivate, Encourage, and Mentor students while serving as an adviser to both students and parents.
  • Lead evening and weekend activities on and off campus.
  • Support school activities through planning, participation and supervision.
  • Engage and connect with students and the school community as much as possible.
  • Communicated regularly with other professionals involved in students care for coordinated service delivery efforts.
  • Enhanced student well-being by providing individualized support and guidance.
  • Served as a liaison between school personnel, families, and others to ensure effective communication and collaboration in addressing student needs.
  • Assisted students in setting realistic academic goals, creating action plans to achieve them, and monitoring progress towards those goals over time.
  • Collaborated with teachers to identify students in need of additional support and designed tailored interventions to assist them.
  • Supported college-bound seniors in researching potential schools, completing applications, writing essays, navigating financial aid processes, and making informed decisions about higher education opportunities.
  • Provided resources to support students in achieving goals.
  • Advised students on educational and social opportunities.
  • Collaborated with parents and teachers to help students reach potential.
  • Helped students develop organizational, time management and study skills.
  • Collaborated with parents and school faculty to address problems and grow student success.
  • Monitored student progress to drive successful academic outcomes.

Office/Property Manager

Higgins Realty (Cornelia, GA)
Cornelia, GA
01.2014 - 03.2018
  • Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, and designing filing systems.
  • Maintain office efficiency by planning and implementing office systems.
  • Design and implement office policies by establishing standards and procedures.
  • Maintain office staff by recruiting, selecting, orienting, and training employees.
  • Manage the processing of listings, contracts, advertising, and supplies
  • Supervision and daily communication with Maintenance Technicians.
  • Respond to resident repair requests and ensure work orders are generated and scheduled.
  • Responsible for the daily / weekly / monthly submission of financial and status reports.
  • Timely collection of rent and meeting financial goals.
  • Maintain high occupancy levels and ensure resident satisfaction
  • Issue a range of legal notices and letters.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlord and tenants.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Customer Service Supervisor

Windstream Communications (Baldwin, GA)
Baldwin, GA
10.2006 - 01.2014
  • Motivate with the ability to drive productivity that facilitates excellence in sales and customer service.
  • Assess customer service staff and provided them with regular quality performance-related feedback.
  • Train staff in areas of customer service and company policies.
  • Investigate and solve customer service complaints.
  • Completed bi-weekly payroll for employees.
  • Maintained associate payroll, benefit and performance information.
  • Led cross-functional team projects aimed at enhancing the overall customer experience while maximizing operational efficiencies.
  • Organized and balanced multiple priorities within fast-paced environment.
  • Continually assessed staff training needs while designing customized learning plans tailored to individual strengths and areas for growth.
  • Managed daily operations to ensure optimal call center performance, meeting or exceeding key performance indicators consistently.
  • Established a culture of accountability within the team by setting clear expectations, providing constructive feedback, and recognizing top performers regularly.
  • Monitored call center metrics closely to identify areas requiring attention so that targeted interventions could be implemented promptly.
  • Boosted team morale with regular recognition for achievements and consistent support in skill development.
  • Implemented quality assurance measures to monitor agent performance, identify trends, and provide targeted coaching for continuous improvement.
  • Collaborated with other department managers to resolve escalated client issues quickly and effectively, fostering an environment of teamwork and cooperation.
  • Reduced employee turnover through effective hiring practices, comprehensive training programs, and ongoing performance feedback.
  • Identified opportunities and found solutions for continuous improvement.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Assistant Head Teller

Habersham Bank (Toccoa, GA)
Toccoa, GA
06.2004 - 07.2006
  • Maintain a cash drawer; balanced and audited the cash drawer according to policy and schedule.
  • Assist head teller with supervision of other bank tellers and their cash drawers.
  • Search for the cause of an overage or shortage when a teller’s drawer does not balance correctly.
  • Train new tellers in bank practice and procedure.
  • Provide access to the vault and safety deposit boxes.
  • Replenish and troubleshoot ATM machines.
  • Assist head teller in taking money to the vault and auditing the vault.
  • Create reports at the end of each shift for reference.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers with account maintenance tasks, ensuring accurate record-keeping and timely resolution of issues.
  • Managed high-volume cash transactions accurately, maintaining an exemplary track record of minimal errors.
  • Expedited teller line wait times by quickly assessing customer needs and directing them to appropriate banking services.
  • Streamlined teller operations for increased accuracy and productivity by implementing new procedures.

Education

Master of Arts - Early Childhood Education

Piedmont College
Demorest, GA
01.2018 - 05.2021

Bachelor of Science - Christian Studies

Liberty University
Lynchburg, VA
01.2014 - 05.2017

Associate of Arts - Accounting

North Georgia Technical College
Clarkesville, GA
08.2005 -

Timeline

Pre-Kindergarten Teacher

Westwood Schools
08.2020 - 05.2021

Dormitory Counselor Full-time/Substitute Teacher Part-time

Tallulah Falls School (Tallulah Falls, GA)
03.2018 - 05.2020

Master of Arts - Early Childhood Education

Piedmont College
01.2018 - 05.2021

Bachelor of Science - Christian Studies

Liberty University
01.2014 - 05.2017

Office/Property Manager

Higgins Realty (Cornelia, GA)
01.2014 - 03.2018

Customer Service Supervisor

Windstream Communications (Baldwin, GA)
10.2006 - 01.2014

Associate of Arts - Accounting

North Georgia Technical College
08.2005 -

Assistant Head Teller

Habersham Bank (Toccoa, GA)
06.2004 - 07.2006

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Lauren LawOffice Manager/Supervisor/Dormitory Counselor/Educator