Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Jackson

Buffalo,NY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Transition Support Manager

Rockey Trading
02.2022 - 10.2022
  • Implement exit strategy for company, transitioning to drop shipping
  • Analyzed financial statements of potential clients to assess their eligibility for liquidation set services.
  • Transition all in person functions to e-commerce
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Identified opportunities for process improvements within the department.
  • Prepared reports outlining the risks and benefits associated with each liquidation set option.

Operations Manager

The Hair Hive
02.2020 - 02.2022
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.

Customer Service Supervisor

USPS
03.2016 - 02.2020
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Answered phone calls and responded to questions and concerns.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Delegated work to staff, setting priorities and goals.

Franchise Performance Supervisor

Spot
01.2015 - 03.2016
  • Managed staff performance by setting goals and expectations, monitoring progress, providing feedback and coaching.
  • Maintained records of employee performance data, including attendance records and daily productivity reports.
  • Conducted regular performance reviews with direct reports, set objectives and provided constructive feedback.
  • Organized teambuilding activities designed to encourage collaboration among employees across different departments or divisions.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Assisted with recruitment processes such as interviewing candidates, assessing skillsets and selecting the right individuals for positions within the organization.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.

Education

ECornell, Performance leadership Certification -

09.2021

ECornell, Consumer Behavior Certification -

01.2021

ECornell, Business Analytics Certification -

11.2020

Yellow belt Lean Six Sigma Certification -

09.2018

Analytics University Bronze Level -

07.2018

B.A - English

Canisius University
01.2014

Skills

  • Problem-Solving
  • Customer Service
  • Employee Development
  • Staff Training
  • Records Management
  • Budget Management
  • Business Planning
  • Project Management
  • Customer Service Understanding
  • Decisive Decision-Making

Timeline

Transition Support Manager

Rockey Trading
02.2022 - 10.2022

Operations Manager

The Hair Hive
02.2020 - 02.2022

Customer Service Supervisor

USPS
03.2016 - 02.2020

Franchise Performance Supervisor

Spot
01.2015 - 03.2016

ECornell, Performance leadership Certification -

ECornell, Consumer Behavior Certification -

ECornell, Business Analytics Certification -

Yellow belt Lean Six Sigma Certification -

Analytics University Bronze Level -

B.A - English

Canisius University

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Lauren Jackson