Visionary individual with excellent client oversight, issue resolution and relationship-building expertise. High-contribution team player with experience in sales, client satisfaction, and event planning and management.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sales and Events Manager
Pleasant Grove Farm
Charlotte, NC
02.2024 - Current
Marketing, sales, and execution of weddings, rehearsal dinners, and corporate events varying in sizes from 50 to 300+ while also balancing day-to-day operations of venue.
Give tours to potential new clients, leading to bookings and increase in revenue.
Develop relationships with vendors and partner with local businesses to boost community outreach.
Daily use and improvement of marketing, sales, and event processes using Wedding Pro, HoneyBook, and AllSeated software systems.
Work directly with venue owner to execute venue improvements, create standard operating procedures, and develop contracts.
Responsible for hiring, training, scheduling, and managing venue assistants.
Event Coordinator
U.S. National Whitewater Center
Charlotte, NC
06.2022 - 02.2024
Planning and execution of private corporate, civic, non-profit, family, school, and other special events varying in sizes from 10 to 500+ requiring catering, venue reservation, activities, and custom programming.
Assist with large-scale public events internally executed by US National Whitewater Center that includes races, festivals, and Adventure Dining experiences.
Input group inquiry information for lead tracking and follow-up and develop relationships with USNWC clients to encourage repeat bookings.
Daily use and improvement of event planning processes using Salesforce, PandaDoc, Excel, and Siriusware software systems.
Execute banquet and catering needs for events across multiple venues in collaboration with in-house catering team of chefs and staff.
Venue Manager
The Meadows Raleigh
Raleigh, NC
05.2019 - 01.2022
Promoted to Venue Manager from Venue Assistant in March 2021.
Marketing, sales, and execution of weddings, rehearsal dinners, and elopements varying in sizes from 10 to 300+ while also balancing day-to-day operations of venue.
Give virtual and in-person tours to potential new clients, leading to bookings and increase in revenue.
Maintain accurate notes of changes and requests for each event and execute accordingly.
Daily use and improvement of marketing, sales, and event processes using Wedding Pro, HoneyBook, and AllSeated software systems.
Responsible for hiring, training, scheduling, and managing venue assistants.
Human Resources Intern
NC State University
Raleigh, NC
06.2019 - 08.2019
Assist with HR needs for staff and faculty of College of Education
File paperwork, sort and deliver mail, and maintain office organization.
Eliminate lags with quick processing of converting physical files to digital files and simplify organization.
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)
SENIOR SALES MANAGER & EVENTS MANAGER at marriott Courtyard Olaya and aloft hotelSENIOR SALES MANAGER & EVENTS MANAGER at marriott Courtyard Olaya and aloft hotel