Lauren Jackson
Conyers,Ga
Summary
Dedicated, detail oriented Verification Specialist professional with over 8 years of experience, eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
Work History
Employment Verification Specialist
First Advantage
11.2023 - Current
- Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
- Processed background checks to verify personal information provided for employment.
- Investigated employee complaints, kept documentation and reviewed action plan with HR.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Benefits Verification Specialist
SuccessKPI
03.2022 - 11.2023
- Checked employees' benefits enrollment for accuracy and completed data entry tasks within Microsoft Suite of Excel and Word.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions with 95% accuracy.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Customer Success Manager
Accenture
01.2019 - 03.2022
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Made 50 calls a day to prospective clients about their account issues by using proper resolution tactics.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Business Account Manager
AT&T
05.2016 - 01.2019
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Made 60+ cold calls a day to prospective clients to educate them about telecommunications products offered in their area for their business needs.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
Bachelor of Science - Biology
Georgia Southern University
Statesboro, GA12-2013
Skills
- Data Entry
- Remote work (5 years)
- Microsoft Teams
- Call Center
- Technical Support
- Microsoft Suite: Excel, PPT, & Word
- 60 WPM
- Inbound/Outbound calls
- Help Desk
- Background checks
- Analytical skills
- Problem-solving
Timeline
Employment Verification Specialist
First Advantage
11.2023 - Current
Benefits Verification Specialist
SuccessKPI
03.2022 - 11.2023
Customer Success Manager
Accenture
01.2019 - 03.2022
Business Account Manager
AT&T
05.2016 - 01.2019
Bachelor of Science - Biology
Georgia Southern University
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