Lauren Jara
Westbury,NY
Summary
My objective is to work and manage a team dedicated to enhancing customer relations in a challenging and productive atmosphere where my experience will be utilized to meet the commitments of the company. I intend to continue to learn, improve, and grow within the company in a long-term capacity. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
VP of Operations
The Money Source, Inc.
02.2015 - 01.2017
- Manage directly and through subordinates, operational activities for the company including Funding, Post-Closing, Collateral, Insuring, and Records Retention Departments
- Act as a strategic partner to evaluate and give advice on the impact of long range planning, introduction of new programs, strategies and business solutions
- Analyze the performance and process details of multiple business units
- Lead, manage, and mentor direct reports
- Develop and manage performance metrics, process analysis, and tools to help drive decision making
- Oversee all pipeline activity to ensure timely funding, insuring, and securitization
- Advanced knowledge of mortgage products, operations, and compliance
- Strong leadership skills and proven ability to make sound business decisions
- Maximize department efficiencies utilizing technology.
AVP of Correspondent Division
The Money Source, Inc.
10.2008 - 02.2015
- Fully manage the daily operations of the setup, funding, collateral, legal review, and records retention departments
- Interview, develop, motivate, evaluate, utilize, counsel, train and direct department personnel, as well as and recommend associated personnel actions
- Ensure that the staff is maintaining company set turn times at all times
- Identify, analyze and resolve operational problems
- Coordinate and manage daily workflow requirements with operations managers
- Facilitate all communication to staff, executive management team, and account executives
- Identify, develop, and recommend revisions of internal standards, policies, operating procedures, and new programs to improve efficiency; provide staff with clear and concise written guidelines
- Conduct new and ongoing training for all positions, lead daily staff meetings to communicate industry and company changes in order to maintain team unity and comprehension
- Direct and supervise work of all personnel; determine work priorities and schedule work assignments.
Funding and Servicing Department Manager
The Money Source, Inc.
07.2005 - 10.2008
- Manage the funding of the bank’s warehouses
- Monitor short and long-term funding needs
- Manage personnel that support the mortgage loan servicing functions and was the point of contact for the company’s sub-servicer company
- Gained knowledge and experience in managing all collateral, correspondent purchases, retail/wholesale fundings, warehousing, Fannie Mae Loan Delivery, Ginnie Mae initial certifications, insuring all agency loans, servicing, MERS registrations and transfers, customer service, handling all final/trailing docs, purchase advices and securitizations, Ginnie Mae final certifications, foreclosure/repurchase requests, and payoff requests.
Closing and Shipping Coordinator
The Money Source, Inc.
05.2004 - 07.2005
- Review and clear all prior to closing conditions and move file to closing
- Review and clear all title exceptions
- Proactive quality and professional involvement with attorneys, brokers and sales executives
- Review and ensure all loan data entries are accurate and adhere to policy
- Prepare all loan closing documents, Conventional and Government loans according to internal and investor requirements
- Review and approved attorney wires according to policy and procedures
- Review HUD settlement statements for accuracy and compliance prior to funding
- Complete post-closing and final audits of loan files for accuracy and completeness before shipping.
Education
Bachelor of Science - Industrial/Organizational Psychology
Farmingdale State
Melville, NY01.2018
Skills
- Goal-oriented individual with strong leadership capabilities
- Organized, highly motivated, and detail-oriented problem solver
- Skilled in developing and implementing standardized policies and procedures
- High level of integrity and confidentiality
- Excellent interpersonal, verbal, and written communication skills
- Computer skills include: Microsoft Office, Calyx Point, Blitz Docs, Datatrac, and DocMagic
- Team Building and Motivation
- Operations Oversight
References
Professional and personal references available upon request.
Languages
Spanish
Professional Working
Timeline
VP of Operations
The Money Source, Inc.
02.2015 - 01.2017
AVP of Correspondent Division
The Money Source, Inc.
10.2008 - 02.2015
Funding and Servicing Department Manager
The Money Source, Inc.
07.2005 - 10.2008
Closing and Shipping Coordinator
The Money Source, Inc.
05.2004 - 07.2005
Bachelor of Science - Industrial/Organizational Psychology
Farmingdale State
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