Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Hi, I’m

Lauren JB O’Connell

Salon Coordinator/FrontDesk Manager Hairstylist/Make-up Artist
West Hollywood
Lauren JB O’Connell

Summary

Dynamic salon and retail specialist with over 15 years of experience in high-end beauty environments, specializing in retail sales, luxury client service, and daily operations management. Proven ability to drive revenue through strategic management, client education, and visual merchandising. Adept at building relationships, supporting salon teams, and creating a welcoming, high-performance front-of-house experience.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

22
years of professional experience

Work History

CHRISTOPHE SALON
Beverly Hills

Front Desk Manager / Salon Coordinator
01.2022 - 01.2025

Job overview

  • Oversaw all front desk operations and client scheduling for a high-traffic luxury salon with 30+ stylists and service providers.
  • Drove top-tier retail performance, consistently ranking as a leading product seller through client consultations, upselling, and brand knowledge.
  • Designed and maintained high-impact retail displays to reflect seasonal trends and new product launches.
  • Partnered with stylists to support personalized retail recommendations for clients.
  • Managed multiple salon software platforms (Spa, Mindbody, Vagaro, Rosie, Zenoti) to optimize appointment flow.
  • Handled celebrity and VIP bookings with discretion and elevated service standards.
  • Collected weekly booth rental from independent contractors and ensured smooth salon open/close procedures.

Freelance Hairstylist/Make-up Artist
Los Angeles , CA

Hair Stylist and Makeup Artist Film,Fashion,Music
02.2003 - Current

Job overview

  • Monitored current trends to understand fashions and better serve customer needs.

DAIDONE SALON
Santa Monica

Salon Manager / Coordinator
01.2018 - 01.2022

Job overview

  • Supervised salon operations, scheduling, and front desk team.
  • Led retail initiatives that increased product sales through team coaching, product knowledge training, and front desk engagement.
  • Maintained inventory and coordinated with brand reps on restocks and promotions.

BOLTBarber
Downtown Los Angeles

Front Desk Manager, Sales
01.2018 - 12.2018

Job overview

  • Spearheaded retail sales efforts and drove product education at point-of-sale.
  • Promoted retail promotions through visual merchandising and staff incentives.

Southpaw
Silver Lake

Front Desk Manager, Sales
01.2017 - 01.2018

Job overview

  • Delivered boutique customer service while managing daily scheduling and retail transactions.
  • Supported front desk-driven retail goals, contributing to increased revenue and product movement.

Education

Studio Makeup Academy
Hollywood, CA

from Master Makeup and Special Effects

University Overview

Heights Beauty College
Albuquerque, NM

University Overview

Skills

  • Retail performance
  • Sales strategies
  • Visual merchandising
  • Inventory management
  • Customer service
  • Upselling techniques
  • Brand knowledge
  • Appointment coordination
  • Salon software management
  • Time management
  • Effective communication
  • Conflict resolution
  • Daily reporting
  • Shift scheduling
  • Cash control
  • VIP guest relations
  • Team Training
  • Marketing
  • Training and mentoring
  • POS system operation
  • Promotions
  • Multi-line phone systems
  • Hospitality management
  • Customer service expertise

Timeline

Front Desk Manager / Salon Coordinator
CHRISTOPHE SALON
01.2022 - 01.2025
Salon Manager / Coordinator
DAIDONE SALON
01.2018 - 01.2022
Front Desk Manager, Sales
BOLTBarber
01.2018 - 12.2018
Front Desk Manager, Sales
Southpaw
01.2017 - 01.2018
Hair Stylist and Makeup Artist Film,Fashion,Music
Freelance Hairstylist/Make-up Artist
02.2003 - Current
Studio Makeup Academy
from Master Makeup and Special Effects
Heights Beauty College
Availability
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Lauren JB O’ConnellSalon Coordinator/FrontDesk Manager Hairstylist/Make-up Artist
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