Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Jeffreys

Elkridge,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Shift Lead Manager

The Dispensary
05.2022 - Current
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Personally accrued upwards of $12,000 daily though sales based off knowledge of product and report with customers
  • Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
  • Trained and mentored new employees to maximize team performance.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Boosted sales revenues by developing and implementing strategic local sales plans.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw daily cash deposits upwards of $80,000 ensuring funds were accounted correctly resulting in increased accuracy.

On-call Representative

2nd Family
01.2019 - 05.2022
  • Assisted with procedures ordered by physicians and supervised by nursing teams
  • Offered in-home senior care to help older adults thrive at home with optimal independence, health, safety, and happiness
  • Contributed to well-supervised medication program, including patient self-administration of routine medications
  • Individualized care for residents according to specific care plans
  • Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
  • Disinfected patient rooms, bathrooms and examination areas to prevent disease spread.

Assistant Manager

Burger King
01.2016 - 02.2019
  • Recruited, interviewed, hired, and trained staff according to company service-oriented values
  • Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards
  • Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations
  • Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.

Shift Manager

Zoe's Kitchen
05.2011 - 01.2016
  • Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance
  • Monitored staff resources and projected future needs
  • Addressed and resolved customer inquiries and complaints to restore satisfaction
  • Oversaw day-to-day operations and special projects in fast-paced work environments.

Education

High School Diploma -

Howard Community College
Columbia, MD

Skills

  • Verbal and written communication
  • Sales background
  • Customer service orientation
  • Staff Management

Timeline

Shift Lead Manager

The Dispensary
05.2022 - Current

On-call Representative

2nd Family
01.2019 - 05.2022

Assistant Manager

Burger King
01.2016 - 02.2019

Shift Manager

Zoe's Kitchen
05.2011 - 01.2016

High School Diploma -

Howard Community College

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Lauren Jeffreys