Lauren Jennings
Ocala,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Professional Painter
William Jennings Painting LLC
Ocala, FL
08.2013 - Current
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Create invoices and schedule jobs. Call customers to confirm colors and collect payments. Pay bills and buy supplies.
Customer Service Representative
AT&T Mobility Call Center
Ocala, FL
08.2007 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Cablevision Of Connecticut
Trumbull, CT
08.2006 - 01.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - Business
Ansonia High School
Ansonia, CT06.1977
Skills
- Clerical Support
- Credit Card Payment Processing
- Documentation
- Recordkeeping Strengths
- Microsoft Word
- Typing Proficiency
- Proofreading
- Reading Comprehension
- Problem-Solving Ability
- Document Control
- Research
- Customer Service
- Calendaring
- Filing
- Managing Multiple Tasks
- Order Processing
- Administrative and Office Support
- 10-Key
- Data Evaluation
- Active Listening
- Customer Account Management
- Professional Telephone Demeanor
- Conflict Resolution
- Customer Relations
- Critical Thinking
- Grammar
- Money Handling Abilities
- POS Systems and Ordering Platforms
- Computer Proficiency
- Multi-Line Phone Talent
- Technical Support
- Call Center Operations
Timeline
Professional Painter
William Jennings Painting LLC
08.2013 - Current
Customer Service Representative
AT&T Mobility Call Center
08.2007 - 08.2013
Customer Service Representative
Cablevision Of Connecticut
08.2006 - 01.2007
Diploma - Business
Ansonia High School