Lauren Jerner
Fort Worth,TX
Summary
I am seeking a career as a hands-on Peer Support Specialist. I possess such a passion and purpose for helping people in challenging situations and achieving recovery successes. Offering more than 3 years of sobriety and ready to help others reclaim lives through recovery.
Overview
11
11
years of professional experience
Work History
Associate
In N Out Burger
Fort Worth, TX
09.2020 - Current
- Increased customer satisfaction significantly within department.
- I love working directly with the customers and the company
- I make sure to maximized customer interactions by promptly identifying needs and wants.
- I often mentor and coach other team members
- I educate new hires on company policies and procedures
- I maintained overall safe work environment
Delivery Driver
DoorDash/UberEats
Fort Worth, TX
04.2020 - Current
- I deliver food for DoorDash and Uber Eats.
- I complete on-time deliveries by choosing best and most efficient routes.
- I operate my vehicle safely with no traffic violations.
- I complete rush deliveries in order to satisfy customer needs.
- I delivere packages to customer doorsteps and business offices.
- I always contact customers prior to delivery to confirm and coordinate delivery times.
Deli Associate
Walmart
Fort Worth, TX
08.2019 - 04.2020
- I maintained clean, trash-free workspaces to maximize productivity and safety.
- I carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- I strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Created appealing food arrangements for party trays and specialized orders.
Server/Bartender
Dakotas Roadhouse
Jackson, OH
04.2016 - 08.2019
- I was a server and bartender at Dakota’s
- My most important job duty was to provide exceptional customer service to my tables
- I am a big people person and I always loved to see customers leave with a smile on their face
- When working in a fast based environment it requires a high level of multitasking and time management
- Worked with POS system to place orders, manage bills and handle complimentary items.
Assistant Manager
Nordstrom
Dallas, TX
12.2012 - 03.2016
- I spent my first year at Nordstrom as a sales associate and beauty advisor at a cosmetics counter
- Then a year later I was promoted to Counter Manager
- My responsibilities were ensuring my team was exceeding their sales goals in all aspects of the business and coaching and teaching my team about new products and techniques
- After proving success in that role I was promoted to Assistant Department Manager
- My responsibilities were very similar to my previous role except on a larger scale
- I managed around 80 employees
- The department manager and myself were in charge of doing all of the hiring, making schedules for our teams, regularly checking inventory and stock levels.
- We also worked closely along side our vendors To ensure we were doing everything possible for our teams to be successful.
- We generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Abilene High School
Abilene, TX04.2006
No Degree - Substance Abuse Counseling
Tarrant County College District
Fort Worth, TXSkills
- Verbal and Written Communication
- Data Entry
- MS Office
- EMR Charting
- Customer Service
- Client Engagement
- Attention to Detail
- Data Analysis
- File and Records Management
- Work Planning and Prioritization
Timeline
Associate
In N Out Burger
09.2020 - Current
Delivery Driver
DoorDash/UberEats
04.2020 - Current
Deli Associate
Walmart
08.2019 - 04.2020
Server/Bartender
Dakotas Roadhouse
04.2016 - 08.2019
Assistant Manager
Nordstrom
12.2012 - 03.2016
High School Diploma -
Abilene High School
No Degree - Substance Abuse Counseling
Tarrant County College District
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