Lauren Johansson

• Identified project needs by reviewing project objectives and schedules for Project Diamond
• Submit and track budget efforts in collaboration with finance team
• Reviewed and approved modifications to project plans, ensuring their successful implementation
• Prioritized and organized tasks to efficiently accomplish service goals
• Led meetings with internal team members, global project managers and business partners
• Provided regular updates to the PMO regarding changes in project scope through weekly PMX reports.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.

• Facilitated system enhancements through collaboration with technical staff, engineering personnel, and vendors.
• Successfully executed contract negotiations for voice, data, and wireless services for hospital system across multiple carriers.
• Managed, deployed, and programmed hospital owned mobile devices to ensure adherence to HIPAA & Corporate Compliance policies through quarterly audits.
• Managed Distributed Antenna Systems (DAS) projects for multiple locations.
• Managed team of telecom operators for campus-wide front line customer service and emergency calls.
• Actively participates in emergency management committee and preparation meetings, contributing to crisis management events.
• Actively participates as a team member on various administrative and clinical hospital based committees.
• Managed the negotiation of intricate contracts, set project milestones, and formulated budgets.
• Oversaw all Telecommunications operational costs and departmental budgets, totaling more than $8 million dollars annually.
• Established departmental goals in compliance with governmental and accreditation regulations.
• Creates and enforces departmental policies ensuring hospital compliance for Telecommunications staff.

• Responsible for design and support of all university and Temple University hospital voice projects which included maintaining/support of 20,000 mailbox and call center applications.
• Coordination of voice and data technicians on day to day projects.
• Managed and coordinated telephony projects for new buildings, departments and campus/hospital wide projects.

Manage a team responsible for maintaining VoIP Hardware/Software

• Call Center Design
• Supervise day to day operations and tasks.
• Ensure all systems are running efficiently and within the proper release.
• 24x7x365 support of hardware, software and teleworker solution.
• Design, install and deploy new telecommunications technologies.
• Projected ROI's as leverage to deploy additional systems.
• Daily communication with vendor partner to ensure all daily functions are within the proper service level agreements.
• Provide high level customer service to external and internal customers by designing call tree and notification services so calls are answered within a reasonable timeline.
• Project Manage all proposed solutions/installations by tracking resources, timelines, and deliverables via Microsoft Project.
• Responsible for overseeing all vendor partner contracts for Telecommunications projects and services.