Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Johns

Houston,TX

Summary

Flexible and hardworking Guest Services professional with strong planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Guest Experience Expert

Marriott
03.2022 - Current
  • Monitored guest feedback, using to improve service and departmental operations.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.

Receptionist Clerk

Success Under Construction
02.2019 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Server

Willie's Grill & Icehouse
09.2018 - 02.2019
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Cypress Falls High School
Houston, TX
06.2016

Skills

  • Customer Service Expertise
  • Recovery Techniques
  • Brand Loyalty
  • Customer Experience
  • Service Quality

Timeline

Guest Experience Expert

Marriott
03.2022 - Current

Receptionist Clerk

Success Under Construction
02.2019 - 06.2021

Server

Willie's Grill & Icehouse
09.2018 - 02.2019

Cypress Falls High School

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Lauren Johns