Lauren Johnson
Stafford,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Operations Assistant Manager
Old Navy
04.2021 - Current
- Improved customer satisfaction by efficiently addressing and resolving complaints in a timely manner.
- Developed strong relationships with clients through consistent communication and personalized assistance.
- Streamlined processes for increased efficiency, resulting in higher productivity and improved team performance.
- Oversaw daily operations to ensure smooth functioning of the department and adherence to company policies.
- Analyzed customer feedback data to identify trends, inform decision-making, and drive continuous improvement efforts.
Lead Sales Associate
Old Navy
09.2015 - 07.2021
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Seasonal Teller
Atlantic Union Bank
05.2019 - 08.2019
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Research Intern
Sev1Tech
01.2019 - 04.2019
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Collaborated with team members for successful completion of research projects on time and within budget.
- Conducted literature reviews to identify relevant research articles and support project objectives.
- Assisted in the development of research proposals, contributing to a higher success rate in securing funding.
- Assisted CEO with planning and budgeting responsibilities when needed.
Education
Bachelor of Science - Leadership
Old Dominion University
Norfolk, VA04.2020
Associate of Science - Business Administration And Management
Germanna Community College
Locust Dale, VA05.2016
Skills
- Strategic planning
- Business development
- Active listening
- Performance monitoring
- Goal setting
- Time management
- Project management
Timeline
Customer Operations Assistant Manager
Old Navy
04.2021 - Current
Seasonal Teller
Atlantic Union Bank
05.2019 - 08.2019
Research Intern
Sev1Tech
01.2019 - 04.2019
Lead Sales Associate
Old Navy
09.2015 - 07.2021
Bachelor of Science - Leadership
Old Dominion University
Associate of Science - Business Administration And Management
Germanna Community College