Lauren Johnson
Cocoa,FL
Overview
3
3
years of professional experience
Work History
Senior Education Technician
Department Of The Air Force
Patrick Space Force Base, FL
12.2023 - Current
- NJ-1702-02 (GS 7)
- 40 hours per week
- Contributes to program management, projects and initiatives to include long-term planning continuity for the Child Development Center (CDC.)
- Provides the CDC Management Team with functional and technical support concerning all programs within the Child Development Center.
- Ensures the stable and consistent execution of emerging and enduring missions and enables FSYC alignment with the needs of Patrick SFB and Cape Canaveral SFS.
- Implements a vast set of guidelines and key processes to offer support services to all personnel.
- Utilizes diverse requirements to assemble, create and keep records on all personnel participation.
- Serves as an organizational point of contact and resolves issues involving all aspects of the organization.
- Manages initial IT access form requests for all staff.
- Continuously maintains and updates routine and advanced staff work processes.
- Develops and maintains effective working relationships with staff, Management, base organizations, representatives from joint military, DoD and civilian organizations.
- Oversees the planning of personnel involvement and team building activities.
- Fosters positive relationships and team environment with both both internal and external personnel.
- Oversees management of the workplace environment while actively observing, monitoring and mentoring lower grade technicians and assistants.
- Effectively manages the entire organization's resources to actively meet mission goals and regulatory requirements.
- Maximizes operational capabilities to support in the most efficient and effective manner to support the mission of the SLD 45 and mission partners.
Lead Education Technician
Department Of The Air Force
San Antonio, TX
11.2022 - Current
- GS-1702-5
- 40 hours per week
- Collaborates with management and program managers in order to identify performance improvement opportunities and needs.
- Actively maintained regular communication with staff and management, ensuring seamless operations and increased collaboration opportunities.
- Develops, evaluates, and recommends solutions to improve job performance and to support program goals and mission objectives.
- Provides guidance to all levels of staff on basic program policies, statutory requirements, and administrative processes.
- Provides assistance in developing training plans for program managers and specialists.
- Addresses employee relations issues, such as harassment allegations, work complaints, and other employee concerns.
- Provides questions and concerns about budgetary performance within the centralized training plan to the specialist or supervisor.
- Monitors and observes training programs and instructor performance to discuss strategies for improving overall program quality and effectiveness.
- Analyzes feedback for suggestions on how to improve training courses and delivery by developing and applying tools to evaluate training programs.
- Analyzes employment-related data and prepare required reports.
- Solved significant employee relations issues by advocating for a healthy work-life balance and fostering a sense of appreciation among staff.
- Delivers exceptional customer service through interactions with staff, clients, and other patrons that visit the program with zero discrepancies.
- Proactive in addressing customer needs by answering questions, comments, concerns by utilizing policies and procedures to provide accurate information.
Program Assistant
Department Of The Air Force
San Antonio, TX
03.2021 - 11.2022
- CY-1702-1
- 40 hours per week
- Prepares and maintains statistics, correspondence, and financial data for assigned components and projects.
- Ensures that office files and records are kept up to date.
- Prepares necessary daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures they are submitted in a timely manner.
- Conducts research of records and follows up in order to resolve discrepancies and problems.
- Provides front desk coverage and informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures.
- Organized and maintained monthly updates in medical documentation for clients within the facility.
- Assists with dissemination of information to CDH providers regarding training schedules, certification process, application status, and USDA reporting requirements.
- Observes and assists an experienced employee by performing routine tasks, such as reviewing basic qualifications requirements; analyzing position data; preparing job descriptions; reviewing and applying procedures pertaining to employee relations.
- Performs a variety of highly structured work designed to develop broader and more in-depth knowledge and skill to perform higher level assignments.
- Maintain and update documents such as organizational charts and employee handbooks.
- Analyzes internal processes and recommend and implement procedural or policy changes to improve overall functionality and success of program.
- Mediates and addresses complex employee relations issues by understanding the nature of conflicts and identifying solutions.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX08.2019
Associate of Arts - Psychology
San Antonio College
San Antonio, TX05.2016
Skills
- Technology Application
- Customer Service
- Interpersonal Skills
- Oral and Written Communication
- Problem Solving
- Project Management
- Training Personnel to Enhance Job Skills
- Rapport Building
Accomplishments
- Completed Exercising Leadership: Fundamental Principles Course - Harvard University (April 2024)
- Constructed a Staff Resource Binder comprised of up to date policies and procedures for staff to utilize at any given moment.
- Launched new APF/GS training program to assist managers and trainers in on-boarding new staff.
- Increased morale and improved working relations by arranging employee appreciation events and team building activities for over 55 staff.
- Served as a leader in the morale boosting club to promote positive working relationships.
Timeline
Senior Education Technician
Department Of The Air Force
12.2023 - Current
Lead Education Technician
Department Of The Air Force
11.2022 - Current
Program Assistant
Department Of The Air Force
03.2021 - 11.2022
Bachelor of Arts - Psychology
The University of Texas At San Antonio
Associate of Arts - Psychology
San Antonio College