Lauren Johnson

• Resolved customer complaints promptly and professionally.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Counted cash on hand at opening and closing to determine shortages or overages and prepare bank deposit statements.
• Checked orders for quality and completeness.
• Maintained cleanliness and organization of the work area to uphold company standards. (Outdate Checklist)
• Managed multiple departments at once. (Front end, Photo Department, Store floor & Pharmacy)
• Logistical Manager for incoming trucks, ensuring all merchandise was received correctly.

• Process sales and returns in main check-out and garden center.
• Address customer issues and complaints for resolution, as needed.
• Responsible for responding to customer inquiries and providing support.
• Assist head cashier with cash drawers at closing.

Administration Office

• Create twenty-two (22) cashier registers tills before store opening.
• Count and reconfirm dollars in office safe, confirm via store's computer generated reports.
• Create and process the store's deposit for local bank.
• Responsible for collecting and processing the cashier drawers "overfills" and "loans" throughout the day.

• Upheld and maintained highest store appearance and organization for customer satisfaction
• Changed displays and shelves for seasonal inventory
• Managed customer sales transactions
• Unloaded inventory and back-stocked items

• First contact and customer greeter
• Memorized table location for efficient and quick customer placement
• Ran seating chart "board" and sat the guests evenly among the wait staff
• Answered phones, inputted and bagged completed orders for call-in customers