Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Johnson

Denton,TX

Summary

Adept at enhancing patient care and pharmacy efficiency, my tenure at Walgreens showcases a proven track record in medication dispensing and workflow optimization. Leveraging skills in pharmaceutical calculations and team collaboration, I've significantly contributed to improving vaccination rates and patient satisfaction. My approach combines meticulous attention to HIPAA compliance with exceptional problem-solving abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
02.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
  • Answered patients' questions and troubleshot prescription issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Set up and modified patient profiles in System to include current information such as medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.

Designated Hitter

Walgreens
10.2021 - 12.2022
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
  • Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
  • Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
  • Ensured accurate pricing by diligently updating price tags whenever necessary, minimizing discrepancies at the point of sale.
  • Participated in ongoing training sessions provided by the company to maintain a high level of expertise and knowledge within the role.

Certified Pharmacy Technician

Walgreens
12.2021 - 02.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Customer Service Associate

Walgreens
07.2017 - 10.2021
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Education

Highschool Diploma -

Denton Highschool
Denton, TX

Skills

  • Knowledge of medical terms
  • Immunization Administration
  • Problem-solving skills
  • Insurance Billing
  • Medication Dispensing
  • Pharmaceutical Calculations
  • Knowledge of brand and generic drugs
  • HIPAA Compliance
  • Team Collaboration
  • Workflow Optimization
  • Patient confidentiality
  • Drug Inventory Control
  • Drug storage procedures
  • Pharmacy Software Proficiency

Certification

Pharmacy Technician

Timeline

Senior Certified Pharmacy Technician

Walgreens
02.2022 - Current

Certified Pharmacy Technician

Walgreens
12.2021 - 02.2022

Designated Hitter

Walgreens
10.2021 - 12.2022

Customer Service Associate

Walgreens
07.2017 - 10.2021

Highschool Diploma -

Denton Highschool

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Lauren Johnson