Lauren Johnson
Liverpool,NY
Summary
Hardworking, reliable and focused on going above and beyond to keep up in fast-paced environment and serve customers with a warm friendly demeanor and excellent communication skills. Excelled in customer service and liquor, beer and wine knowledge, efficiently managing high-volume events and enhancing guest satisfaction. Skilled in multitasking and providing high quality service, significantly contributing to team success and operational excellence. Motivated to continue to learn and grow as a professional.
Overview
3
3
years of professional experience
Work History
Bartender
Persimmons Restaurant
06.2023 - 09.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication and verified legal drinking age of patrons through stringent ID checks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
XO Taco
07.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house cocktails.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Head Hostess
Bull&Bear Roadhouse
01.2022 - 07.2022
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Reviewed and periodically updated seating chart to reflect open and occupied seating, maintained orderly flow of guests from reception area into dining room and informed guests of wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06.2021
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Engaging personality
- Clear and effective communication
- Payment Processing
- Responsible Alcohol Service
- Sales expertise
- Team player attitude
Hobbies
- Yoga & Meditation
- Reading
- Hiking and camping
- Adventures with my pup
- Spending free time with loved ones
Timeline
Bartender
Persimmons Restaurant
06.2023 - 09.2024
Server
XO Taco
07.2022 - 08.2023
Head Hostess
Bull&Bear Roadhouse
01.2022 - 07.2022
High School Diploma -
Cicero-North Syracuse High School
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