Lauren Johnson
Talladega,AL
Summary
Dynamic professional with a proven track record at AIB and TJ Max, excelling in graphic design and customer experience coordination. Skilled in digital graphics and complaint resolution, I have successfully enhanced client satisfaction and collaborated on creative projects. Known for exceptional communication skills and the ability to thrive in fast-paced environments.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Graphic Designer
AIB
08.2023 - Current
- Met with customers to present mockups and collect information for adjustments.
- Developed creative design for print materials.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
- Created logos, illustrations and typography for various organizations.
Embroidery Machine Operator
AIB
10.2021 - 08.2023
- Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
- Operated computerized embroidery machine to complete work to order specification.
- Executed installation of embroidery hoops and apparatus to hold fabric tight.
- Identified material type to coincide with embroidery preference.
- Analyzed sale order to determine design and location of embroidery.
- Determined size and thread requirement to load machine bobbins.
- Tracked and restocked production supply and inventory of thread and material.
- Collaborated with supervisor to obtain special instructions on work patterns and new designs.
Customer Experience Coordinator
TJ Max
03.2018 - 10.2021
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Looked up orders, provided estimated arrival details and assisted with delivery logistics.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Education
Central Alabama Community College
Talladega, ALHigh School Diploma -
Talladega Highschool
Talladega, AL05-2012
Skills
- Illustration
- Digital graphics
- Photography composition
- Logo design
- Scheduling
- Complaint resolution
- Filing
- Communicating with clients
- Professional phone voice
- Email management
- Phone reception
- Verbal and written communication
Timeline
Graphic Designer
AIB
08.2023 - Current
Embroidery Machine Operator
AIB
10.2021 - 08.2023
Customer Experience Coordinator
TJ Max
03.2018 - 10.2021
Central Alabama Community College
High School Diploma -
Talladega Highschool
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