Lauren Johnson
Humble
Summary
I am a qualified and dependable candidate with broad experience in administrative and management roles. Excellent communication and organizational skills with both staff and clients. Seasoned multi-tasker dealing with high-stress environments. Team player with an eye for detail.
Overview
10
10
years of professional experience
Work History
Claims and Risk Coordinator
Fugro
Houston
11.2024 - 01.2026
- Case Management: Support and handle a caseload of illness or injury
cases, and serve as the primary contact for IPs, providers, and other
stakeholders.
Claims Coordination: Coordinate all aspects of claims, including
communication with key stakeholders which may include clients,
insurance carriers, medical providers, and/or legal representatives.
Documentation and Records Management: Maintain accurate and
up-to-date records for each case, including medical records, claim
forms, correspondence, and other relevant documentation.
Compliance: Ensure compliance with all applicable laws, regulations,
and industry standards governing offshore cases and workers'
compensation claims. (Jones Act, USLHW, and Workman's
Compensation claims, from initial filing through resolution)
Communication: Serve as the primary point of contact for clients,
providing regular updates on the status of their cases and addressing
any questions or concerns they may have.
Collaboration: Work closely with legal teams, medical professionals,
and other stakeholders to gather information, develop strategies, and
achieve optimal outcomes for clients.
Client Advocacy: Advocate for clients' rights and entitlements
throughout the claims process, ensuring they receive the appropriate
medical treatment and compensation they deserve.
Continuous Improvement: Stay informed about developments in laws,
regulations, and best practices related to offshore cases and workers'
compensation claims, and incorporate this knowledge into day-to-day
operations. - Administrative Tasks: Perform various administrative tasks as needed
to support the smooth operation of the department and the overall
organization.
QHSSE & Compliance Ensure accordance to company standards, industry standards, QHSSE
policy and local regulations.
Serve as the Designated Employer Representative (DER) in the
management of DOT regulated plans and non-DOT regulated plan. This
may include the coordination of D&A testing and maintenance of
compliance platforms as needed.
Administrative Assistant
Fugro
01.2023 - 11.2024
- Assist in Avalon, creating project numbers
- Create and process POs for Lab and Geo consulting
- Assist in software certifications and renewing
- Manage inventory and stock of Geo consulting supplies
- Assist in meetings and catering
- Track Offshore Credentials
- Track Certs and Trainings on Rely on Nutec
- Assist with reports, bookmarks, adding signatures, etc.
- Providing guidance to anyone who needs assistance in my department
- Distribute mail and packages
- Mail packages and reports
- Assist with seamans book, passports, etc.
- Marine Geoconsulting
Office Administrator, Timekeeper
Brand Safway
01.2022 - 01.2023
- Managed cost/expense reports
- Managed fleet allowances
- Created and managed invoicing for intercompany as well as all clients with direct client communication
- Managed/entered payroll for upper management and labor
- Office management: ordering office supplies, creating correspondence to clients, managing PPE inventory
- Industrial Specialists
Office Verification Specialist
Billing Results
01.2018 - 01.2022
- Managed patient accounts, finance and benefit verification with direct patient communication, often in high stress scenarios
- Communication liaison between insurance and providers daily
- Account tracking for financial accountability, billed out patient claims
- Weekly financial collections review
Critical Care Technician
HCA Healthcare/Kingwood
01.2016 - 01.2018
- Daily patient care duties: feeding, bathing, etc.
- Assistant to nurses for all patient care
- Completed daily patient reports
- Provided patients with emotional support
Education
SECONDARY SCHOOL -
Cleveland High School
01.2016
Skills
- Outlook
- Excel
- Teams
- PowerPoint
- Adobe suite
- Multi-tasker
- Invoicing
- Coding
- Problem-Solving
- Organizational Skills
- Communication
- Conflict Resolution
- Remote Work Proficient
Education - Secondary School
Cleveland High School, 08/2012, 05/2016
Timeline
Claims and Risk Coordinator
Fugro
11.2024 - 01.2026
Administrative Assistant
Fugro
01.2023 - 11.2024
Office Administrator, Timekeeper
Brand Safway
01.2022 - 01.2023
Office Verification Specialist
Billing Results
01.2018 - 01.2022
Critical Care Technician
HCA Healthcare/Kingwood
01.2016 - 01.2018
SECONDARY SCHOOL -
Cleveland High School