Lauren Johnson

• Facilitated training for over 500 sales consultants across the U.S. via interactive virtual programs emphasizing mindfulness, buying psychology, health and wellness, work-life balance, mental health, and product education.
• Led nationwide in-dealership product launch tours, supported corporate teams across multiple regions, and contributed to a 42% KPI revenue increase in the Pacific Region.
• Conducted personalized 1:1 coaching sessions to foster personal accountability, mindset shifts, and performance breakthroughs.
• Developed and delivered original class curricula, managing all content creation, production logistics, and stakeholder communication for seamless execution.

MIRROR – Interactive Fitness Platform.

• Managed quality assurance for MIRROR’s member experience team, implementing monthly performance evaluations to foster excellence and engagement.
• Organized and conducted monthly team trainings emphasizing KPI reviews, instructional trends, and continuous improvement strategies.
• Facilitated recruitment efforts through conducting preliminary interviews and collaborating with leadership during hiring and onboarding processes.
• Served as a connector for quality, operations, and leadership, providing actionable insights that elevated customer experience and team performance.

• Supervised operations across four high-performing studios, maintaining consistent brand standards, client experience, and operational excellence.
• Sourced, engaged, and developed cross-functional team members, enhancing a supportive, service-driven studio environment.
• Spearheaded onboarding and continuous development, incorporating quality assurance practices to elevate team performance and customer satisfaction.
• Worked alongside regional leadership to streamline daily operations, assess KPIs, and initiate enhancements in scheduling, studio cleanliness, and member communication.