Lauren Jones
Lawrence,IN
Summary
Proven to enhance customer satisfaction and team efficiency at Cho Sushi Fusion, I excel in guest relations management and safe food handling. Demonstrating resilience under pressure, I significantly contributed to increased referrals and seamless service coordination. My adeptness in customer service and compliance standards ensures exceptional dining experiences while, in addition, maintaining an enthusiastic and hardworking energy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Cho Sushi Fusion
2023.05 - 2024.02
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
Cho Sushi Fusion
2022.09 - 2024.02
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Personal Assistant
Holly Dees Reality
2023.03 - 2023.08
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Food Runner
Ski Shores
2023.03 - 2023.08
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Organized and replenished supplies at food stations to optimize team performance.
- Maintained speed of service for food orders while minimizing errors and complaints.
Education
Bachelor of Science - Exercise Science
University of Kansas
Lawrence, KS05.2027
Skills
- Customer Service
- Compliance standards
- Guest Relations Management
- Greeting guests
- Safe Food Handling
- Menu Recommendations
Certification
- CPR Training - 2023
- Certified Food Handler
Reading
Amongst other hobbies, reading is one of my favorites. Weather it is academic, science journals, fantasy books or true crime, I enjoy all.
Timeline
Waitress
Cho Sushi Fusion
2023.05 - 2024.02
Personal Assistant
Holly Dees Reality
2023.03 - 2023.08
Food Runner
Ski Shores
2023.03 - 2023.08
Hostess
Cho Sushi Fusion
2022.09 - 2024.02
Bachelor of Science - Exercise Science
University of Kansas
- CPR Training - 2023
- Certified Food Handler
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