Lauren Jones
Monroe,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Clinic Administrator II
Novant Health, Inc
03.2018 - 01.2024
- Managed 3 clinic locations, with 12 physicians and over 40 team members.
- Observed staff performance to monitor conflict management and performance skills.
- Coordinated patient care services with staff, physicians, patients and other practice departments.
- Partnered with clinic staff to manage patient satisfaction.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Budgeted for resources to control expenditure and maximize profits.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Clerical Supervisor
Novant Health, Inc
09.2013 - 05.2018
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Maintained constant inventory of supplies and ordered new stock.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Assigned work and verified completion of assignments
PSC IV
Novant Health, Inc
03.2012 - 09.2013
- Skilled at working independently and collaboratively in a team environment.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected patient payments, processed transactions and updated relevant records.
Administrative Assistant
W.H. Sherrin Inc.
11.1997 - 03.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Finance
Wingate University
Wingate, NC12.2005
Skills
- Team Member Development
- Employee Recruitment
- Administrative Leadership
- Financial Reporting
Timeline
Clinic Administrator II
Novant Health, Inc
03.2018 - 01.2024
Clerical Supervisor
Novant Health, Inc
09.2013 - 05.2018
PSC IV
Novant Health, Inc
03.2012 - 09.2013
Administrative Assistant
W.H. Sherrin Inc.
11.1997 - 03.2012
Bachelor of Science - Finance
Wingate University
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