Summary
Work History
Education
Skills
Timeline
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LAUREN JONES

Summary

Dynamic and results-driven Customer Service professional with a proven ability to manage high volumes of customer interactions in fast-paced environments while consistently delivering exceptional service. Detail-oriented and organized, combining creativity and reliability in every task. Committed to fostering a positive work atmosphere that encourages learning and motivation, leveraging humor and recognition of individual strengths to appreciate diversity within teams. Adept at working independently with minimal supervision to ensure the highest standards of customer satisfaction.

Work History

Remote Order Expeditor

Staples Promotional Products
  • Remote Order Expeditor Staples Promotional Products, Overland Park, KS 2022 - Current
  • Monitored vendor progress to ensure timely deliveries of materials and services.
  • Collaborated with procurement, logistics, and project teams to maintain schedules.
  • Resolved shipping issues and ensured compliance with technical specifications.
  • Maintained communication with suppliers regarding timelines and requirements.

Remote Internal Support Specialist

Heartland Financial
  • Remote Internal Support Specialist Heartland Financial, Kansas City, MO 2020 - 2022
  • Handled multi-channel support for internal and external customers.
  • Troubleshot issues using AS400 and tracked requests via Excel.
  • Processed applications and orders within SLA guidelines.

Leveraged Sales Representative

AT&T
  • Leveraged Sales Representative AT&T Solutions Provider, Kansas City, MO 2016 - 2017
  • Delivered exceptional service and closed sales in a fast-paced environment.
  • Used multiple systems to identify customer needs and recommend solutions.

Clinical Reimbursement Specialist (Accounts Payable)

Abbott
  • Clinical Reimbursement Specialist (Accounts Payable) Abbott, Kansas City, MO 2019 - 2020
  • Entered and reconciled clinic invoices using AS400 and internal software.
  • Supported A/P manager with account analysis and project assistance.

Senior Relationship Advisor / New-Hire Trainer

Mazuma Credit Union
  • Senior Relationship Advisor / New-Hire Trainer Mazuma Credit Union, Overland Park, KS 2017 - 2019
  • Provided member support in a high-volume call center and resolved escalated issues.
  • Trained new hires in service delivery, sales performance, and system navigation.
  • Maintained and analyzed call center metrics to improve performance.

Telesales Representative

Sprint Corporate
  • Telesales Representative Sprint Corporate, Overland Park, KS 2014 - 2016
  • Generated business via outbound/inbound sales calls and consistently exceeded targets.
  • Managed customer accounts, billing, and service inquiries using internal tools.

Education

High School Diploma -

Hickman Mills High School
MO
05-2008

Skills

  • Inventory control
  • Team member training
  • Guest service
  • Strong organization
  • Customer Service Skills
  • Tech Support
  • Proficiency in Microsoft Programs (Outlook, Word, Excel, Power point)
  • Proficiency in PowerBI and AS400
  • Billing
  • Sales
  • Financials and Reports
  • Collections
  • Organizational skills with the ability to multi-task
  • Time management skills
  • Human Resource skills
  • Strong communication skills
  • Problem analysis and problem solving

Timeline

Remote Order Expeditor

Staples Promotional Products

Remote Internal Support Specialist

Heartland Financial

Leveraged Sales Representative

AT&T

Clinical Reimbursement Specialist (Accounts Payable)

Abbott

Senior Relationship Advisor / New-Hire Trainer

Mazuma Credit Union

Telesales Representative

Sprint Corporate

High School Diploma -

Hickman Mills High School

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LAUREN JONES