Lauren Jordan
Lakeside,CA
Summary
Handles team needs with forward-thinking strategies and has a strong focus on daily requirements. Well-coordinated planner successful at coordinating different workflows to meet business demands and a superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
BDC Sales Representative
Keifer Automotive
El Cajon, CA
03.2024 - Current
- Analyzed market trends to identify potential sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Coordinated appointments with potential clients and attended to their concerns.
- Generated new sales leads through cold calling and networking activities.
BDC Service Representative
Keifer Automotive
El Cajon, CA
09.2023 - 03.2024
- Coordinated appointment bookings for vehicle servicing, repair, and maintenance.
- Provided customer support via phone and email inquiries in a timely manner.
- Accurately transcribed customer data in the database.
- Handled issues efficiently, ensuring customer satisfaction.
- Collaborated in meetings to identify best practices for improving BDC operations.
Shift Leader
Crumbl Cookies
Santee, CA
11.2021 - Current
- Trained new employees, and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations, or unnecessary work delays, due to hazards or inefficient layouts.
Guest Services Staff Member
Smashburger
02.2021 - 07.2021
- Answered customer telephone calls promptly, and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Handled customer complaints to satisfy and retain guests.
Education
High School Diploma -
West Hills High School
Santee, CA06.2021
Skills
- Task Delegation
- Technical Support
- Cash Management
- Leadership
- Daily workflows
- Safety processes and procedures
- Staff education and training
- Excellent communication
- Shift Checklists
- Loss Prevention Strategies
- Appointment scheduling
- Goal-Oriented
- Follow-up calls
- Active listening
- Skilled negotiator
- Cold calling
- Time management
- Service Descriptions
- Sales expertise
References
References available upon request.
Timeline
BDC Sales Representative
Keifer Automotive
03.2024 - Current
BDC Service Representative
Keifer Automotive
09.2023 - 03.2024
Shift Leader
Crumbl Cookies
11.2021 - Current
Guest Services Staff Member
Smashburger
02.2021 - 07.2021
High School Diploma -
West Hills High School
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