

A charismatic, laid-back personality puts patients at ease. Facilitating education to help patients as well as family members can ensure a smooth transition to self-care and self-efficacy. Teamwork and kindness in the workplace are valued; it creates a calm environment that is conducive to healing. There is an importance to honest communication, open body language, and setting realistic patient expectations. An excellent place to start when conflict arises is allowing for concerns to be expressed and showing support by making time for the person that is in distress. So much can be gained by taking time to stop, breathe, and work as a team to find a logical solution with a clear mind. It is important to be able to work safely and collaboratively under high-stress conditions. A patient-centered, holistic view of care that continues to evolve daily is a necessity.