Lauren Jurgens
Senior Care Team Ambassador
Kansas City,MO
Summary
Accomplished Senior Care Team Ambassador at Children International (over 16 years), adept in sponsor education and engagement, with a strong foundation in CRM Dynamics. Known for exceptional problem-solving abilities and detail orientation, have significantly contributed to process improvements and policy development, enhancing sponsor satisfaction and team efficiency.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Senior Care Team Ambassador
Children International
Kansas City, MO
11.2007 - Current
- Over 16 years of experience engaging with sponsors via live chat, email, phone, and through letters to address inquiries related to sponsorship, donations, and program details.
- Provides accurate information about sponsorship benefits, child updates, and communication guidelines.
- Documents interactions and follow up on outstanding requests.
- Collaborates with colleagues to ensure timely and personalized responses.
- Collaborate with other departments to enhance sponsor engagement.
- Trains and mentors peers on sponsor communication protocols, documentation, and procedures.
- Participates in updating and enhancing support materials.
- Helps shape evolving standards and practices as well as contributes to process improvements and policy development.
- Bridge between leadership and Care Team.
- Self-motivated, Strong sense of Personal Responsibility.
- Over 16 Years Sponsor Education & Engagement Experience at Children International
- Extensive Organizational Knowledge and Children International Brand Awareness
- Experienced with new CRM Dynamics system
- Expert with Memos and Donation Transfers
- Excellent Writing and Proofreading Skills
- Active Listening and Complaint resolution
- Reliable Follow-up skills
- Exceptional Problem-solving abilities
Education
Bachelor of Science - Athletic Training
University of Central Missouri
Warrensburg, MO 09.2001 - 05.2006
Skills
Extensive Sponsor Education & Engagement Experience at Children International
General Organizational Knowledge and Children International Brand Awareness
Experienced with new CRM Dynamics system
Proficient with Memos and Donation Transfers
Excellent Writing and Proofreading Skills
Active Listening and Complaint resolution
Follow-up skills
Exceptional Problem-solving abilities
Detail Oriented
Timeline
Senior Care Team Ambassador
Children International
11.2007 - Current
Bachelor of Science - Athletic Training
University of Central Missouri
09.2001 - 05.2006
Similar Profiles
Linda MacKenzieLinda MacKenzie
EXECUTIVE ASSISTANT TO COO at CHILDREN INTERNATIONALEXECUTIVE ASSISTANT TO COO at CHILDREN INTERNATIONAL
Erin BlechleErin Blechle
Customer Service Representative II at Children InternationalCustomer Service Representative II at Children International
Aimen ShaheenAimen Shaheen
Law Student Volunteer at Save the Children InternationalLaw Student Volunteer at Save the Children International