Lauren Kane
Charleston,SC
Summary
Achieved high customer satisfaction ratings by delivering prompt and attentive service. Enhanced team performance during events with the New York Yankees through effective leadership. Fostered lasting customer relationships by prioritizing service excellence.
Overview
12
12
years of professional experience
Work History
Food and Beverage Server
Vespa Pizzeria
Charleston, SC
08.2019 - 10.2026
- Enhanced customer satisfaction by proactively resolving inquiries and concerns.
- Advised customers on premier liquor selections tailored to individual drink preferences.
- Oversaw and streamlined comprehensive beverage inventory management to ensure consistent availability and quality.
- Addressed customer issues promptly, ensuring high levels of satisfaction.
Game Day Operations Staff Member
New York Yankees
Tampa, Florida
04.2015 - 08.2019
- Oversaw game day operations to guarantee flawless execution of tasks.
- Facilitated distribution of promotional materials to vendors and fans, boosting brand visibility.
- Oversaw customer service inquiries, providing precise game information and event details.
- Facilitated merchandise sales through strategic display organization and customer assistance.
Education
Associate of Applied Science - Licensed Practical Nurse
Tri-County Technical College
Pendleton, SC8 2024
Skills
- Multitasking abilities
- Advanced customer service
- Highly teachable
- Team leadership
- Time management
- Exceptional presentation and communication skills
Achievements / Leadership
- Youth Soccer Coach - Coached and mentored a team of 8 year olds, teaching fundamentals of soccer and teamwork. Designed and led weekly practice sessions, focusing on skill development and sportsmanship.
- Varsity Soccer Team Captain - Elected by coaches/ teammates; led the team in practices and games. Balanced academics and athletics, demonstrating discipline and time management.
- Ultramarathon Finisher - Successfully completed a 50K ultramarathon, demonstrating perseverance, mental toughness, and dedication through months of training.
Timeline
Food and Beverage Server
Vespa Pizzeria
08.2019 - 10.2026
Game Day Operations Staff Member
New York Yankees
04.2015 - 08.2019
Associate of Applied Science - Licensed Practical Nurse
Tri-County Technical College