Lauren Karl
Carson,CA
Summary
Detail-oriented administrative and customer service professional with 10+ years of experience in office operations, retail management, and client support. Skilled in accounts receivable/payable, scheduling, reporting, and team coordination. Adept at building strong client relationships, increasing sales, and ensuring accuracy and efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Office Professional
Dewey Pest Control
Carson, USA
09.2022 - Current
- Manage accounts receivable and payable, maintaining accurate financial records.
- Schedule service technicians for pest control, termite inspections, and handyman services.
- Handle client communications via phone, email, and text to ensure timely service.
- Create, enter, and import termite inspection reports into Oracle.
- Oversee delinquent accounts, collections, and resolution of unpaid balances.
- Assist clients in determining pest control needs (rodent, termite, or other inspections).
- Assists in training new staff in policies, practices, and procedures.
- Sell service agreements and contracts to new clients, contributing to revenue growth.
- Collaborate with technicians to ensure accurate service delivery and client satisfaction.
- Complete daily administrative tasks using Microsoft Office Suite.
Seasonal Sales Associate
Lane Bryant
Torrance, USA
09.2021 - 01.2022
- Supported seasonal sales operations by assisting customers, restocking merchandise, and handling transactions.
- Delivered excellent customer service during high-volume holiday periods.
- Promoted products and special offers, contributing to team sales targets.
- Maintained store presentation and merchandising to drive sales.
Assistant Store Manager
T.Kettle
Torrance, USA
10.2020 - 03.2021
- Directed store operations, including opening/closing, inventory control, and cash management.
- Trained and coached a team of five sales associates, raising customer satisfaction ratings by 40%.
- Led merchandising, promotions, and brand loyalty initiatives to boost sales.
- Analyzed market trends to forecast seasonal demands and optimize stock.
- Maintained exceptional customer service and rapid response to inquiries.
Key Holder
DAVIDsTEA
Torrance, USA
09.2015 - 06.2020
- Oversaw store operations, scheduling, and employee coordination.
- Trained team members on company processes and sales techniques.
- Met and exceeded sales targets by providing expert product recommendations.
- Supported security and loss prevention efforts.
Sales Associate
VT Cosmetics
Torrance, USA
05.2019 - 03.2020
- Built client relationships and supported customers with personalized guidance.
- Organized merchandise and supported team initiatives to exceed sales goals.
Sales Associate
Lush Fresh Handmade Cosmetics
Torrance, USA
10.2016 - 02.2018
- Delivered exceptional customer service and maintained store presentation.
- Processed product returns and supported sales promotions.
Front Desk Receptionist
Ayres Hotel, ROP
Hawthorne, USA
02.2014 - 03.2015
- Managed guest check-ins, reservations, and multi-line phone operations.
- Provided concierge-level service, including local recommendations and arrangements.
Administrative Assistant
Catherine Maillikan At Law
Long Beach, USA
06.2013 - 11.2014
- Supported legal staff with general office duties, call routing, and client greeting.
Education
Hospitality Certification -
Southern California ROC
Torrance, CA01.2016
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06-2014
Skills
- Accounts Receivable & Payable
- Scheduling & Coordination
- Customer Service & Sales
- Records Organization & Reporting
- Inventory & Sales Tracking
- Staff Training & Leadership
- Problem Resolution
- Microsoft Office Suite
- Oracle
- Employee training
- Account collections
- Financial record management
References
References available upon request.
Timeline
Office Professional
Dewey Pest Control
09.2022 - Current
Seasonal Sales Associate
Lane Bryant
09.2021 - 01.2022
Assistant Store Manager
T.Kettle
10.2020 - 03.2021
Sales Associate
VT Cosmetics
05.2019 - 03.2020
Sales Associate
Lush Fresh Handmade Cosmetics
10.2016 - 02.2018
Key Holder
DAVIDsTEA
09.2015 - 06.2020
Front Desk Receptionist
Ayres Hotel, ROP
02.2014 - 03.2015
Administrative Assistant
Catherine Maillikan At Law
06.2013 - 11.2014
Hospitality Certification -
Southern California ROC
High School Diploma -
Phineas Banning Senior High School
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