Lauren Katz
Beachwood,OH
Summary
Experienced Property Manager | Residential | Subsidized Housing | NE Ohio
Seasoned property management professional with extensive experience overseeing a diverse portfolio of residential properties, including multi-family and single-family homes throughout Northeast Ohio. Proven expertise in managing A, B, and C-class properties, with a strong focus on operational efficiency, tenant satisfaction, and regulatory compliance.
Skilled in working with a wide range of subsidized housing agencies and programs, including HUD, Section 8, and local housing authorities. Comprehensive knowledge of maintenance and facilities management, leasing strategies, tenant relations, budgeting, and property accounting.
Known for hands-on leadership, problem-solving, and a proactive approach to property operations and resident care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Brick and Mortar Property Management
09.2024 - 04.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with legal counsel to resolve tenant disputes.
Senior Regional Property Manager
SN Realty and Rehab
02.2018 - 06.2024
- Developed comprehensive training programs for on-site staff, resulting in increased productivity and performance.
- Implemented energy-efficient solutions at properties, leading to reduced utility costs and environmental impact.
- Enhanced tenant satisfaction by implementing efficient property management strategies.
- Mentored junior property managers in career development opportunities, fostering a culture of continuous learning within the team.
- Collaborated with legal counsel on lease agreements, evictions, and other matters as needed, minimizing risk exposure for the organization.
- Established strong relationships with local government officials to ensure compliance with zoning regulations and other requirements.
- Reduced vacancy rates through effective marketing and networking efforts.
- Streamlined rent collection processes for timely payments and improved cash flow.
- Oversaw maintenance teams to ensure prompt resolution of repair issues and property upkeep.
- Negotiated favorable contracts with vendors, reducing operating expenses while maintaining service quality.
- Improved resident retention rates by addressing concerns promptly and implementing targeted community engagement initiatives.
- Managed budgeting and financial reporting, optimizing resource allocation and cost control measures.
Property Management Assistant
Jay Phoenix Investments LLC
02.2016 - 12.2022
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Promptly responded to tenant complaints and concerns for over 110 properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated with legal counsel to resolve tenant disputes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Commercial Leasing Representative
Waterstone Property Management
01.2015 - 05.2016
- Maintained a strong understanding of local zoning regulations and industry standards to provide knowledgeable guidance throughout the leasing process.
- Negotiated favorable lease terms for clients by leveraging industry knowledge and strong communication skills.
- Oversaw the development of marketing materials, such as brochures, floorplans, and virtual tours for prospective tenants.
- Explained lease policies to new and current tenants.
- Streamlined the leasing process by developing efficient systems for application reviews, lease negotiations, and documentation preparation.
- Provided superior customer service by promptly responding to client inquiries, conducting thorough property tours, and facilitating a smooth leasing experience from start to finish.
Education
High School Diploma -
Beachwood High School
Beachwood OH06-2003
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Staff management
- Leasing and sales
- Maintenance scheduling
- Property tours and inspections
- Fair housing mandates
Accomplishments
- Demonstrated skill and career growth by being promoted 1 times in 3 months.
- Increased occupancy rates from 60% to 90% in 4 months.
- Maintained 90% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over 186 individual units.
Certification
- Fairhousing Training - 1 month
Timeline
Property Manager
Brick and Mortar Property Management
09.2024 - 04.2025
Senior Regional Property Manager
SN Realty and Rehab
02.2018 - 06.2024
Property Management Assistant
Jay Phoenix Investments LLC
02.2016 - 12.2022
Commercial Leasing Representative
Waterstone Property Management
01.2015 - 05.2016
High School Diploma -
Beachwood High School
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