Lauren Keigley
Assistant Manager
Saratoga Springs,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Pioneer Bank
08.2023 - Current
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Member Relationship Officer
Cap Com Fcu
06.2022 - 08.2023
- Collaborated with cross-functional teams on special projects to enhance the overall member experience.
- Enhanced member relationships through proactive communication and personalized recommendations for financial products.
- Assisted members in navigating online banking tools, increasing adoption rates of digital solutions.
- Conducted regular financial reviews with members, identifying opportunities to improve their overall financial health.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Financial Services Associate
Cap Com Fcu
05.2021 - 07.2022
- Monitored changes in financial markets and kept clients informed of latest developments.
- Opened and closed accounts as required.
- Successfully adapted communication styles as needed when working with diverse groups of stakeholders, including both internal team members and external partners.
- Administered account transactions and responded to customer inquiries concerning financial products.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
- Developed strong relationships with clients, resulting in increased trust and long-term business partnerships.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Food and Beverage Attendant
Jacob & Anthony's American Grill
08.2011 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Healthcare Assistant
Saratoga Hospital
01.2013 - 01.2015
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
Bartender
Bru's Room Sports Bar & Grill
08.2003 - 05.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Associate of Science - Inpatient & Outpatient Medical Coding & Reimburse
Bryant And Stratton College
Albany, NY 05.2001 -
Associate of Science - Communications
Broward College
Fort Lauderdale, FL 05.2001 -
Skills
Money Handling
Business Analysis and Reporting
Team Leadership
Google Drive
Sales Growth
Customer Service
Effective Communication
Multitasking Abilities
Decision-Making
Goal Setting
Adaptability
Timeline
Assistant Manager
Pioneer Bank
08.2023 - Current
Member Relationship Officer
Cap Com Fcu
06.2022 - 08.2023
Financial Services Associate
Cap Com Fcu
05.2021 - 07.2022
Healthcare Assistant
Saratoga Hospital
01.2013 - 01.2015
Food and Beverage Attendant
Jacob & Anthony's American Grill
08.2011 - 03.2020
Bartender
Bru's Room Sports Bar & Grill
08.2003 - 05.2011
Associate of Science - Inpatient & Outpatient Medical Coding & Reimburse
Bryant And Stratton College
05.2001 -
Associate of Science - Communications
Broward College
05.2001 -