Lauren Kelly
NJ
Summary
Accomplished professional with a proven track record in roles such as Lead Newborn Hearing Screener at Demant, demonstrating exceptional leadership qualities and a deep understanding of newborn care. Skilled in effective communication and problem-solving, consistently delivering positive outcomes and enhancing customer satisfaction. Expert in First Aid and CPR, adept at multitasking and initiative-taking to drive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
City Of Ocean City
07.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Gave private lessons to children and taught floating techniques and treading water.
- Provided friendly customer service to guests and addressed concerns.
- Assisted in organizing and implementing recreational activities and programs.
Lead Newborn Hearing Screener
Demant
06.2022 - 01.2024
- Educated parents about the importance of early detection and intervention for hearing loss in infants, promoting a proactive approach to child development.
- Trained new staff members on proper techniques for administering ABR tests, fostering a consistent standard of care across the team.
- Assisted in maintaining supplies and equipment inventory within the department, ensuring that all necessary materials were available for efficient operation.
- Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
- Collaborated with audiologists for follow-up evaluations when necessary, ensuring optimal care for infants with potential hearing issues.
- Supported parents in navigating the referral process for further evaluation when necessary, providing guidance and resources to facilitate seamless transitions of care.
Front Desk Receptionist
Miracle-Ear
04.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Customer Service Associate
Wawa
03.2020 - 08.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Student Aide
Kelly Educational Services
07.2021 - 08.2021
- Served as a positive role model for severely autistic students through consistent demonstration of respect, kindness, and responsibility.
- Assisted teacher with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported classroom management by maintaining a clean and orderly learning environment.
- Communicated regularly with teachers about individual student needs or concerns to ensure appropriate interventions were implemented promptly.
Education
Bachelor of Arts - Communication Science Disorders
University of Pittsburgh
Pittsburgh04.2022
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- CPR and AED Training
- Medical terminology understanding
- Newborn care knowledge
- Multitasking
- Problem-Solving
- Initiative-taking
- Administrative Support
Certification
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
Miracle-Ear
04.2023 - 07.2023
Lifeguard
City Of Ocean City
07.2022 - Current
Lead Newborn Hearing Screener
Demant
06.2022 - 01.2024
Student Aide
Kelly Educational Services
07.2021 - 08.2021
Customer Service Associate
Wawa
03.2020 - 08.2022
Bachelor of Arts - Communication Science Disorders
University of Pittsburgh
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