LAUREN KELSEY

• Process and reverse provisional credits related to debit and credit card dispute claims.

• Issue replacement and new debit and credit cards in response to customer service requests and account maintenance events.

• Perform ongoing debit and credit card account maintenance, ensuring accuracy and compliance with internal procedures.

• Assist in balancing and reconciling General Ledger (GL) accounts to support accurate financial reporting.

• Monitored compliance with regulatory requirements, ensuring adherence to industry standards and best practices.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Performed multiple vehicle inspections everyday ensuring each one is up to standard with all safety requirements.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.