Lauren Kick
Thomspon,OH
Summary
Dedicated and dependable employee with strong experience in customer service, time and management. Proven ability to handle confidential information, manage multiple tasks, and interact with customers in a professional and courteous manner. Adaptable and team-oriented, with strong communication skills and a detail-focused mindset ideal for supporting departmental functions and maintaining workflow efficiency.
Overview
4
4
years of professional experience
Work History
Front-of-House Server / Back-of-House Cook
Joey's Italian Grille
Chardon , Ohio
03.2021 - Current
- Provided courteous and efficient service to customers, both in-person and over the phone, ensuring satisfaction with every interaction.
- Handled takeout orders and assisted customers with menu inquiries, demonstrating strong communication and problem-solving skills.
- Maintained sanitation standards in accordance with health regulations, showing attention to detail and commitment to compliance.
- Accurately operated POS system to process orders and payments; responsible for balancing transactions at the end of shifts.
- Trained new staff, fostering teamwork and promoting smooth onboarding experiences.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Courier
Matt's Lawn Service
Chardon , Ohio
05.2021 - 07.2024
- Responsible for cashing company checks and transporting funds securely between the bank and the office on a daily basis.
- Maintained confidentiality and upheld a high level of trust while handling financial transactions.
- On call during work hours to support transport and clerical needs, demonstrating flexibility and reliability.
- Provided general office assistance, including document delivery, and task coordination.
Education
High School Diploma -
Chardon High School
Chardon, OH05-2022
Associate of Arts - Business Management
Lakeland Community College
Willoughby, OHSkills
- Sales Techniques
- Microsoft Office Skills
- Exceptional customer service
- Time Management & Organization
- Team Collaboration
- Professional Phone Etiquette
- Professional and Outgoing
- Strong Memorization Skills
- Professional Appearance
- Proficient at Multitasking in Fast-Paced Environments
- Strong Work Ethic
References
References available upon request.
Timeline
Courier
Matt's Lawn Service
05.2021 - 07.2024
Front-of-House Server / Back-of-House Cook
Joey's Italian Grille
03.2021 - Current
High School Diploma -
Chardon High School
Associate of Arts - Business Management
Lakeland Community College
Similar Profiles
Alejandro SanchezAlejandro Sanchez
Server at Brio Italian GrilleServer at Brio Italian Grille
Kerri DumaisKerri Dumais
Server/Bartender at Tomasso's Italian GrilleServer/Bartender at Tomasso's Italian Grille
Edgar Santiago Jr.Edgar Santiago Jr.
Counter Person at East Bay Italian GrilleCounter Person at East Bay Italian Grille