Lauren Kincaid
Baytown,Texas
Summary
January 2020 - Current Team Lead Chick-Fil-A | Baytown, Texas Elevated team performance with expert training and mentoring of new associates. Loaded, unloaded, moved, and transferred merchandise throughout store. Protected workers from harm with well-structured and consistently enforced safety procedures. Worked with superiors and colleagues in a positive way. Remained flexible, adaptable, and punctual. Brought forth a self-motivated attitude. Operated with a commitment to the company's mission. Adhered to safety and sanitary guidelines.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
Baytown, TX
01.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 12 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Maximized efficiency by removing food safety hazards and debris from work areas.
Education
High School Diploma -
Homeschooled
05.2021
Skills
- Team Player
- Safety-First Mentality
- Continuous Professional Improvement
- Coaching and Mentoring
Timeline
Team Leader
Chick-fil-A
01.2020 - Current
High School Diploma -
Homeschooled
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