Lauren Kinder

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Initiated new procedures to minimize waste and improve efficiency during peak times.
• Completed regular inventory counts to verify stock levels, place supply orders, and forecast future needs.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Curated creative seasonal menus, and instructed staff on proper preparation.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained new team members in customer service and meeting sales expectations.

Hired as a Cashier and promoted to Supervisor within 1 month.

• Communicated with other departments to resolve discrepancies.
• Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
• Managed customer returns and exchanges, while upholding store policy.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.

Started as sales associate, promoted to Inventory Control Specialist and then Assistant Manager in 2014

• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Increased store revenue by upselling digital products and Child Sponsorships though World Vision
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Defined clear targets and objectives and communicated to other team members.