Lauren King
Centreville,Va
Summary
Upbeat and excels in assisting customers and helping other staff. Skilled at creating a welcoming atmosphere. a level headed and fast paced problem solver in times of stress as well as friendly Team-player quick to assist wherever needed.
Overview
8
8
years of professional experience
Work History
Host
The Black Sheep Restuarant
05.2023 - Current
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality using ResyOS.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Help Desk Analyst
HydroJug
11.2022 - Current
- Developed user-friendly guides and FAQs, empowering clients to resolve minor issues without assistance from support staff.
- Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
- Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and technology advancements impacting the help desk environment.
- Conducted regular reviews of service metrics, identifying areas for improvement in both individual performance and team-wide processes.
- Collaborated effectively with cross-functional teams on large-scale projects, ensuring seamless integration of end-user support throughout the project lifecycle.
- Established strong relationships with vendors to expedite issue resolution when external support was required.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
Fulfillment Associate
Target
10.2021 - 12.2022
- Pick items for guest orders accurately and quickly; meeting service and required ship time standards
- Complete return to stock tasks according to best practice
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.Train incoming team members
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Greeted store customers and discussed needs.
Server
Wolf Trap Foundation For The Performing Arts
04.2022 - 08.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Private Home Tutor
Kelly Stunt
08.2019 - 05.2020
- Developed and implemented lesson plans that fit the individual needs of student
- Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones
- Integrated fun games to keep the student engaged
- Designed own curriculum and teaching materials, and communicated with parents
- Monitored student progress, tested student, and kept all records of all work done
- Evaluated student's progress, benchmarking significant areas of improvement to use as a tool in establishing a measurable study pace.
- Leveraged technology and visual aids to engage students and enhance learning.
- Met with parents to discuss student progress and address concerns.
Cashier
Merrifield Gardening Center
03.2016 - 07.2017
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet and acknowledge all customers in a friendly, professional manner, providing quick, responsive customer service
- Was responsible for maintenance and order of the front-end of store
- Answer any questions guests may have regarding merchandise
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
B.A. in Information Systems -
Liberty University
Lynchburg, VirginiaHigh School Diploma -
Centreville High School
Clifton, VA06.2017
Skills
- Team Collaboration
- Customer Support
- Active Listening
- Problem resolution/De-Escalation Techniques
- IT Support
- Python, C, and Java Fluency
Timeline
Host
The Black Sheep Restuarant
05.2023 - Current
Help Desk Analyst
HydroJug
11.2022 - Current
Server
Wolf Trap Foundation For The Performing Arts
04.2022 - 08.2022
Fulfillment Associate
Target
10.2021 - 12.2022
Private Home Tutor
Kelly Stunt
08.2019 - 05.2020
Cashier
Merrifield Gardening Center
03.2016 - 07.2017
B.A. in Information Systems -
Liberty University
High School Diploma -
Centreville High School
Similar Profiles
Jack KozlowskiJack Kozlowski
Store Manager at Black Sheep Skate ShopStore Manager at Black Sheep Skate Shop
Cate HolienCate Holien
Barista at Black Sheep GroupBarista at Black Sheep Group
Jaron MullinsJaron Mullins
Operations Manager at Black Sheep InteriorsOperations Manager at Black Sheep Interiors