Lauren King
Reidsville,NC
Summary
To strive to reach my maximum potential by increasing my knowledge in different areas of the business.
Efficient billing professional with 20+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
17
17
years of professional experience
Work History
Patient Billing Representative
Labcorp
12.2019 - Current
- Handled inbound calls for test results, billing questions, appointment scheduling, and general inquiries.
- Explained lab tests, collection procedures, and necessary preparations.
- Accessed and reviewed patient medical records to provide accurate test result information.
- Communicated test results clearly, following protocols for sensitive information.
- Assisted with billing questions, explained charges, and addressed discrepancies.
- Scheduled lab appointments based on patient needs and availability.
- Provided basic medical information related to lab tests.
- Addressed patient concerns and complaints, escalating issues when necessary.
- Maintained accurate patient records, documenting interactions and updates.
- Ensured compliance with HIPAA regulations to protect patient privacy.
- Made outbound calls for outstanding test orders or follow-up information.
- Referred patients to specialized departments for complex inquiries.
- Collaborated with healthcare providers to address questions or concerns.
- Stayed updated on Labcorp policies, procedures, and testing protocols.
Residential Technical Support
A.O. Smith
08.2016 - 09.2019
- Experienced in the products operation and application and have hands on installation experience
- Trained to assist with any installation or troubleshooting issue that may arise
- Assisted in technical assistance, warranty information and any additional information Experienced and committed to assist with the product technical support and customer service
- Thoroughly trained in the products operation and application as well as have hands-on installation experience
Customer Service Support
Sprint
08.2015 - 02.2016
- Analyzed both routine and non-routine problems with wireless equipment and software applications, and network performance to identify problem root cause and recommend corrective action
- Recommend solutions to customers questions which may require follow-up or escalation to a higher level of expertise
- Handled situations which require adaptation of response or research according to unique customer situations
- Maintained logs of problems so recurring problems can be reported to product and service development
Customer Service Associate
Citi
02.2013 - 05.2015
- Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
- Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues
- Advise and influence clients’ on the payment options for debt recovery
Customer Service Representative
US Solutions Group
03.2010 - 02.2013
- Ensure customer satisfaction by processing accurate orders and delivery packages
- Process payments and update accounts
- Audit calls
- Customer Advocacy Team & Manager Assist Group
- Customer Quality Follow-up
- New Account Escalation Set Up
- Final Resolution to Customer Issues
Connection Center, Back up Customer Service Manager, Money Center, Cashier
Walmart
02.2008 - 06.2010
- Assist customers to make ensure they are satisfied to the best of my ability in a timely fashion
- Operated equipment, such as cash registers and related tools, to process Customer purchases using appropriate procedures for different payment methods and items sold
- Processed cash or check transfers
Reclaim Associate
Touchstone Wireless, LLC
03.2008 - 02.2010
- Tested product to ensure proper technical functions
- Reconstructed defected cellphones
Education
GED -
Tennesse High School
Bristol, TN08-2001
Skills
- HIPAA compliance
- Patient account management
- Insurance verification
- Financial counseling
- Medical billing
- Payment posting
- Claim processing
- Teamwork and collaboration
- Customer service
- Sales Force
- Microsoft Sotware ( Word, Powerpoint, exceletc)
- Teams
- One Note
- SQL
- IBM 3270
- Cisco
- Webex
Timeline
Patient Billing Representative
Labcorp
12.2019 - Current
Residential Technical Support
A.O. Smith
08.2016 - 09.2019
Customer Service Support
Sprint
08.2015 - 02.2016
Customer Service Associate
Citi
02.2013 - 05.2015
Customer Service Representative
US Solutions Group
03.2010 - 02.2013
Reclaim Associate
Touchstone Wireless, LLC
03.2008 - 02.2010
Connection Center, Back up Customer Service Manager, Money Center, Cashier
Walmart
02.2008 - 06.2010
GED -
Tennesse High School
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