Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Lauren Kirk

Houston,TX

Summary

Demonstrates a strong work ethic and adaptability across diverse settings, including office environments, customer service, hospitality, and retail. I have cultivated valuable skills through both professional and volunteer roles. Eager to leverage my background and enthusiasm to embrace new challenges and contribute to career development opportunities.

Overview

8
8
years of professional experience

Work History

Sales, Hospitality, Server, Bartender

Bazille (Nordstrom)
Austin, Texas
12.2022 - 05.2024
  • Onboard and train new hires on best practices, ensuring alignment with company standards, sales targets are well understood, and loss risks are appropriately mitigated
  • Consistently exceeds sales targets, winning various sales contests throughout tenure
  • Achieved top earner of gratuities amongst colleagues, earning a minimum of 20% of sales consistently
  • Promoted to handle customer inquiries and complaints with a proven ability to resolve issues without involving management
  • Customer service focus, building rapport with guests and colleagues
  • Multi-tasking while maintaining high energy, task driven focus, provide excellent service, and remain mindful of protection of company’s assets and liabilities.

Patient Care Specialist and Front Office Administrator

Nextcare Urgent Care
Austin, Texas
07.2021 - 09.2022
  • Performed administrative duties using specific knowledge of medical terminology and practice, clinic, or laboratory procedures
  • Scheduled and registered patients for visits, verify insurance benefits and collect co-pays
  • Subject matter expert on company’s invoice processing and payment activities
  • Created presentations and community bulletins using MS PowerPoint and other MS software packages
  • Organized community outreach events and managed all aspects of these activities
  • Onboard and train new hires on best practices, ensuring alignment with company standards, and software systems
  • Managed storage areas for the clinic, keeping all controlled and/or confidential items and documents secured.

Professional Work Experience (other)

Miscellaneous Jobs in High School and College
Texas
01.2016 - 01.2022
  • Over the course of my high school and college career, I worked for various companies, gaining diverse experiences and skills
  • I have worked as a manager with several direct reports (Vapor Gypsy, Smoothie King, JC Penny), CPR and ARC certified Pre-School Teacher (YGC Learning Center), Server and Bartender (BB’s Tex Orleans, Texas Roadhouse), etc
  • Each of these positions required varied levels of professionalism, time management, interpersonal skills and a willingness to take on challenging opportunities.

Administrative Assistant

Viewpoint Window and Facilities Service, LLC
Katy, TX
10.2018 - 06.2021
  • Assisted management with meeting schedules, presentations, and weekly and monthly reporting
  • Implemented use of MS Outlook public calendars and contact features to maximize group efficiency and information sharing
  • Implemented electronic document distribution and filing system
  • Tracked invoices and created MS Excel spreadsheet to promote accurate disbursements of accounts.

Volleyball Team Manager (Volunteer Position)

Morton Ranch High School
Katy, TX
08.2016 - 05.2019
  • Maintained general team manager responsibilities including office organization, locker room and supply closet management
  • Collaborate with coaching staff regularly to enhance team cohesiveness
  • Managed travel through researching hotel and restaurant accommodations
  • Organized staff and team calendars for in season and tournament games
  • Recruiting activities, including tournament attendance, player contact and interviews, and film reviews
  • Managed room assignments, group activities, and team bonding events.

Education

Bachelor of Integrated Studies -

Texas State University
San Marcos, Texas

Skills

  • Microsoft Office Suite
  • Social Media Management
  • Confidentiality
  • Interpersonal skills
  • Collaboration
  • Microsoft Teams
  • Communication skills
  • Working under pressure
  • Organization
  • Goal-Oriented
  • Receiving criticism and feedback

Timeline

Sales, Hospitality, Server, Bartender

Bazille (Nordstrom)
12.2022 - 05.2024

Patient Care Specialist and Front Office Administrator

Nextcare Urgent Care
07.2021 - 09.2022

Administrative Assistant

Viewpoint Window and Facilities Service, LLC
10.2018 - 06.2021

Volleyball Team Manager (Volunteer Position)

Morton Ranch High School
08.2016 - 05.2019

Professional Work Experience (other)

Miscellaneous Jobs in High School and College
01.2016 - 01.2022

Bachelor of Integrated Studies -

Texas State University

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Lauren Kirk