Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Kliem

Palm Bay,FL

Summary

To obtain a position where I can apply the knowledge I have gained in sales, administration, management, and customer service to enhance the environment and offer opportunity for growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Direct Support Professional

Devereux Advanced Behavioral Health
01.2024 - Current
  • Creating a safe environment for the individuals on the unit.
  • Documenting shift reports and Q10 forms.
  • Ensuring the individuals are completing hygiene.
  • Creating structure and assisting with basic daily living tasks.
  • Participating in a multitude of activities to keep the individuals entertained and on task.
  • Maintaining a rapport with the individual with active listening and following Safety Plan.
  • Maintained clean, safe, and well-organized patient environment.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.

Internet Sales Manager

Gator Ford
01.2023 - 01.2023
  • Greeting and actively listening to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
  • Demonstrating the vehicle functionality and explaining the options, accompanying prospective customers on test drives, explained the costs associated with the purchase, and assisted in completion of the sales application.
  • Maintaining contact with customers via email, phone calls, text messages, and regular updates on promotional offers.
  • Assist management to increase sales by inspecting vehicles daily, ensuring the lot is merchandized correctly, and reporting any problems.
  • Developed and implemented online sales strategies to enhance customer engagement and increase revenue.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
  • Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.

BDC Assistant Manager/Agent

Bill Currie Ford
01.2021 - 01.2023
  • Made phone calls and making appointments for customers to come in for a sales presentation. Schedule follow-ups to contact customer if no appointment is made.
  • Prospected new business through phone, internet, and text messaging.
  • Build rapport, qualified buyers by understanding interest and requirements of the buyer, matched interest and requirements to various models.
  • Developed and maintained relationships with new as well as existing customers, responding to inquiries, suggesting trade-ins, recommending sales campaigns and promotions.
  • Follow up on Unsold car transactions daily, maintained the flow in the BDC, develop and teach employees how to work a deal through pencil.
  • Led team in achieving operational efficiency and enhancing customer satisfaction through streamlined processes.
  • Developed training programs for new staff, improving onboarding experience and reducing time to proficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Customer Service Representative

Various Call Centers
01.2013 - 01.2017
  • Inbound customer service and support for Ebay, Ford Motor Company clients and dealerships, Cigna Healthcare, and Aetna Healthcare.

Education

High School Diploma -

Titusville High School
Titusville, FL
05.2005

Skills

  • ELeads
  • Focus
  • Cactus
  • Microsoft Office
  • MyAvatar
  • Professionalism
  • Influence and Negotiation
  • Excellent Communication
  • Exceptional Customer Service Oriented Skills
  • Adept Multi-tasker
  • Relationship Building
  • Excellent Sales Techniques
  • Goal Oriented
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Behavioral management
  • Client documentation
  • Decision-making support
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Social skills development
  • Crisis management
  • Progress documentation
  • Individualized support planning
  • Safety monitoring
  • Community integration
  • Care plan management
  • Daily living support
  • Problem-solving
  • Empathy and patience
  • HIPAA compliance
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Case documentation
  • Behavioral support
  • Positive reinforcement
  • Conflict resolution
  • Life skills training
  • Record keeping
  • De-escalation techniques
  • Emotional intelligence
  • Charting and documentation
  • Compassionate client care
  • Support plan management
  • CPR certification
  • Critical thinking
  • Fast learner
  • Documentation and recordkeeping
  • Attentive to people
  • Ability to lift
  • Certified in CPR/AED
  • CPR/AED
  • Decision-making
  • Clear communication

Timeline

Direct Support Professional

Devereux Advanced Behavioral Health
01.2024 - Current

Internet Sales Manager

Gator Ford
01.2023 - 01.2023

BDC Assistant Manager/Agent

Bill Currie Ford
01.2021 - 01.2023

Customer Service Representative

Various Call Centers
01.2013 - 01.2017

High School Diploma -

Titusville High School

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