Lauren Kline
San Diego,CA
Summary
Highly motivated and committed Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Gina Heal, MD
07.2022 - 07.2023
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
Customer Service Coordinator
Marshalls Retail Store
04.2016 - 01.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Private Nanny
A New England Nanny
06.2015 - 03.2016
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Implemented daily routines for optimal child development and created a structured environment.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Education
Certified Clinical Medical Assistant
Central Coast College
Salinas08.2022
Associate of Science -
SUNY Adirondack
Queensbury, NY05.2008
Skills
- Direct Patient Care for Medically Complex Patients
- EHR Documentation and HIPAA Compliance
- Patient Assessments and Vital Sign Monitoring
- Specimens Collection and Processing
- Immunization and Medication Administration
- Basic Laboratory Testing and Pulmonary Testing
- Procedure Preparation, Education, and Assistance
- Patient Scheduling and Medical Office Administration
- Complaint Handling and Resolution
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Gina Heal, MD
07.2022 - 07.2023
Customer Service Coordinator
Marshalls Retail Store
04.2016 - 01.2018
Private Nanny
A New England Nanny
06.2015 - 03.2016
Certified Clinical Medical Assistant
Central Coast College
Associate of Science -
SUNY Adirondack
- CCMA - Certified Clinical Medical Assistant
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